Business System Analyst (L1)
Guadalajara - Mexico
Job Summary
To support our extraordinary teams who build great products and contribute to our growth were looking to add a Business Systems Analyst located in Guadalajara North.
Reporting to the IT Operations Manager the Business Systems Analysts role involves:
What a typical day looks like:
- Research complex business problems and propose automated solutions incorporating user experience design to improve operations and process efficiency.
- Provide technical expertise in identifying evaluating and developing systems including designing UI mockups prototypes and user flows to visualize solutions before implementation.
- Research design and test new systems and enhancements leveraging graphic design and visual communication to create stakeholder-ready deliverables.
- Create infographics dashboards and visual documentation to communicate system changes and project status.
- Communicate with users to troubleshoot and resolve system issues using visual guides and user-centric design to ensure smooth adoption.
- Execute Global IT projects with integrated design and communication deliverables.
- Manage and support IT applications and proposal new tools for such purposes.
- Physical and technical support from the main elements of the IT services.
- Development of onboarding adoption and training plans.
- Build out communications templates.
- Come up with creative approaches to satisfy data/analysis needs.
- Understand the end user needs to help them use the IT services to the fullest capability.
- Educate and provide ongoing support whether by email phone live chat or in-person.
- Identify growth opportunities and ensure optimum adoption of IT services.
- Conduct regular reviews and proactively monitor user experience KPIs.
- Become a trusted advisor and act as advocate for all users.
- Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention.
The experience were looking to add to our team:
- Beginner/Intermediate English.
- Bachelors degree (Graphic Design IT or related field).
- Experience with computerized databases supply chain management and process guidelines.
- Proficiency in design tools (Illustrator Photoshop InDesign) and UX/UI prototyping.
- SharePoint content design and management.
- Troubleshooting problem-solving and creative conceptualization skills.
- Office skills: word processing spreadsheets presentations database systems.
- Communication analytical skills critical thinking teamwork proactive mindset.
- Visual storytelling and infographic design for diverse stakeholder.
What youll receive for the great work you provide:
- Pantry vouchers
- Saving Fund
- Christmas bonus
- Holiday bonus
- Medical Insurance
- Life Insurance
Required Experience:
IC
About Company
Flex is the manufacturing partner of choice for streamlined product lifecycles. From design to end of life, our end-to-end services optimize efficiency.