Junior Customer Support Analyst (Mandarin Speaker Data Troubleshooting)

Key Responsibilities

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience. 
• Manage and resolve customer requests troubleshoot basic platform-related issues and coordinate with internal teams when required. 
• Monitor track and document customer cases accurately while maintaining service level expectations. 
• Support data and methodology-related inquiries using available tools knowledge articles and internal resources.
• Conduct basic analysis of data issues and work closely with internal stakeholders to identify and resolve customer concerns. 
• Assist with data extractions ad hoc requests and report delivery based on client requirements. 
• Collaborate with cross-functional teams to ensure effective issue resolution and seamless customer support. 
• Build strong relationships with clients by providing professional communication and responsive service. 
• Identify opportunities to improve processes knowledge resources and customer experience. 
• Develop expertise in customer support tools data analytics and NielsenIQ solutions to better support client needs.

Qualifications :

• Bachelors degree in any discipline. 
• 0-2 years of experience in customer service customer support analytics or a client-facing role. 
• Fluent in both Simplified Chinese and English with strong written and verbal communication skills. 
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office applications. 
• Ability to manage multiple priorities in a fast-paced environment.
• A collaborative team player with a customer-focused mindset.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time