Cantonese Speaking Customer Support Representative

Are you excited to build a career in the fast-moving industries of digital travel gourmet dining and tech-driven booking platforms We are expanding our local team in Kuala Lumpur and looking for enthusiastic service-minded Cantonese-Speaking Customer Experience Advisors.

In this role you will be the main point of contact for our premier Booking App Initiative. Your key focus will be assisting users and commercial partners across Hong Kong Macau and other Cantonese-speaking regions with reservation logistics app navigation and account troubleshootingdelivering a top-tier customer experience with every interaction.

No prior call center or customer service experience Dont worry! We provide a 4-week fully paid training academy to prepare you with everything you need to succeed. Whether you are a fresh graduate launching your career or a professional looking to transition into the tech space we want to hear from you.

Key Responsibilities

• Omnichannel Support: Assist app users and merchants via phone live chat and email in fluent Cantonese handling inquiries and resolving complaints efficiently.
• Reservation Logistics: Help users create amend or cancel bookings process secure payments and explain active promotional offers.
• Merchant Engagement: Act as the liaison between customers and third-party partners (hotels restaurants and transport services) to coordinate special requests or booking adjustments.
• Technical Guidance: Help users resolve basic mobile app issues account settings and checkout errors.
• Brand Advocacy: Use active listening patience and empathy to turn challenging situations into positive customer experiences.
• Data Logging: Accurately record customer interactions feedback and resolution details in our CRM system using Traditional Chinese or English.

Applicant Profile & Requirements

Language Proficiency (Required)

• Cantonese:Fluent or near-fluent spoken fluency. Excellent reading and typing skills in Traditional Chinese are required for chat and email support.
• English: Upper-Intermediate (B2 level or above) to understand training materials handle internal communication and navigate English system interfaces.

Qualifications & Attributes

• Education: Diploma or Bachelors Degree in any discipline. (Graduates in Mass Communications English or Hospitality Management are highly encouraged to apply).
• Experience: Previous experience in customer support contact centers or hospitality is a bonus but fresh graduates are welcome.
• Technical Aptitude: Tech-savvy comfortable using mobile app ecosystems across multiple screens with a typing speed of at least 40 WPM.
• Schedule Flexibility: Willingness to work rotational shift patterns including weekends and public holidays to support our regional user base.

Salary Benefits & Perks

• Competitive Earnings: Attractive basic monthly salary topped up with language allowances shift differentials and attendance bonuses.
• Performance Rewards: Regular monthly KPI-based financial incentives for top performers.
• Comprehensive Healthcare: Full medical surgical and life insurance coverage starting from Day 1.
• Paid Time Off: Annual leave medical leave and compassionate leave entitlements.
• Modern Work Culture: Work on-site at our vibrant headquarters in central Kuala Lumpur equipped with staff cafeterias chill-out areas and game zones.
• Clear Career Growth: Fast-track advancement opportunities into roles such as Team Leader QA Specialist Trainer or Operations Manager within 12 to 18 months.

How to Apply

Ready to take the next step in your career Click Apply Now to submit your updated resume in English. Shortlisted local applicants will be contacted by our talent acquisition team for a virtual interview and a quick language assessment.