Executive, Enterprise Business Operations-2

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

• Process New Business and Renewal policy administration activities accurately and within agreed turnaround times.

• Handle policy issuance billing endorsements renewals and related servicing requests in line with company standards and regulatory requirements.

• Manage more complex or nonstandard cases independently (Senior Executive) including exceptions and clarifications.

• Ensure all processing is properly documented and compliant with operational guidelines.

• Manage and respond to incoming emails from shared mailboxes and direct assignments relating to New Business and Renewal cases.

• Provide timely clear and professional responses to internal stakeholders Financial Consultants and business partners.

• Track prioritise and follow up on email requests to ensure service level commitments are met.

• Escalate urgent complex or highrisk cases appropriately while maintaining ownership of followthrough.

• Perform quality checks on policy documents contracts billing and correspondence to ensure accuracy and completeness.

• Identify and flag discrepancies risks or gaps early and support timely resolution.

• Adhere to internal controls audit requirements and regulatory standards.

• Support internal and external audits by providing documentation and case clarification when required.

• Identify recurring issues from daily processing or email enquiries and propose practical improvement ideas.

• Participate in process reviews SOP updates and continuous improvement initiatives.

• Support User Acceptance Testing (UAT) by executing test cases and validating outputs (Senior Executive may assist with defect tracking and analysis).

• Adapt to new systems tools and automation initiatives aimed at improving turnaround time and reducing manual work.

• Liaise with internal stakeholders (e.g. New Business Renewals Product Distribution Operations and Tech teams) on case matters.

• Provide clear status updates requirements and resolutions through email and system notes.

• Support team leads and managers by contributing to workload management and escalation handling.

• Share knowledge best practices and learnings to support consistent service delivery across the team

• Participate in assigned projects initiatives or adhoc tasks to support business needs and operational priorities.

Who we are looking for:

Competencies & Personal Traits

• Good understanding of policy administration processes and insurance fundamentals.

• Strong attention to detail with a commitment to accuracy and quality.

• Able to handle high email volumes while managing processing deadlines effectively.

• Comfortable working in a fastpaced operational environment.

• Strong written and verbal communication skills especially in managing email correspondence.

• Good problemsolving skills with sound judgement on escalation.

• Positive adaptable and open to process and system changes.

Working Experience

• 24 years experience in insurance or insurancerelated operations.

• Experience in Employee Benefits schemes is desirable.

• Knowledge of Group Insurance products (e.g. term life hospital & surgical plans) is required.

• Proficient in MS Office applications.

Education

Diploma or Degree

Language

English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.