Customer Support Executive – Fintech Payment
Job Location:
Job Location:
George Town - Malaysia
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
20 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Employment Type
Full-Time
Shift
24/7 Rotational Shift (5 working days 2 days off)
Job Overview
We are seeking a Customer Support Executive to support customers using a leading fintech payment platform. The role involves handling customer inquiries resolving issues and providing excellent service through multiple communication channels.
Key Responsibilities
- Handle customer inquiries via phone email and chat.
- Assist customers with payment-related issues and account inquiries.
- Investigate and resolve customer complaints efficiently.
- Maintain high levels of customer satisfaction.
- Escalate complex issues to relevant departments when necessary.
- Ensure compliance with company policies and procedures.
- Accurately document customer interactions.
Requirements
- Mandarin proficiency (spoken and written).
- Minimum 1 year of Customer Service experience.
- Experience in KYC fintech banking financial services or payment support is preferred.
- Strong communication and problem-solving skills.
- Willing to work rotational shifts.
- Able to work onsite in Kuala Lumpur.
Preferred Qualifications
- Experience in fintech or payment platforms.
- Familiarity with KYC and financial regulations.
