Mandarin Speaking Customer Support Representative

Interested in starting a fulfilling career path in the fast-growing online travel and lifestyle sector We are seeking driven highly communicative Mandarin-Speaking Customer Success Specialists to join our dynamic team located in central Kuala Lumpur Malaysia.

In this position you will act as a key contact for our premier Digital Reservation & Travel Platform. You will assist international travelers and merchant partners across key Mandarin-speaking marketssimplifying booking workflows resolving technical software issues and providing exceptional customer support.

In this customer success role your daily duties will include:

• Multichannel Communication: Assist users and commercial partners via incoming calls live chat and email conducting all interactions smoothly in Mandarin.
• Full-Cycle Reservation Management: Manage end-to-end booking needs including itinerary updates cancellation processing and secure transaction handling.
• Partner Coordination: Collaborate with hotel management local tour operators and facility managers to fix booking discrepancies organize custom arrangements and verify real-time availability.
• Technical Assistance: Guide users through account setup digital wallet tools reward redemptions and general application navigation.
• Problem Resolution: Apply strong empathy and composure to resolve customer concerns turning challenging situations into positive brand experiences.
• Data & Records Management: Document clear detailed notes on client inquiries escalations and system bugs in our English-based CRM platform.

• Mandarin: Fluent or business-level mastery. Candidates must read and type proficiently in Simplified and/or Traditional Chinese characters.
• English: Minimum B2 level (Upper-Intermediate). Comfortable navigating English-based software reading internal documentation and communicating with international colleagues.

• Qualifications: Holds a Diploma or Bachelors Degree in any discipline (degrees in Hospitality Management Communications or Linguistics are a plus).
• Experience: Prior experience in tourism or customer support environments is beneficial but not required.
• Technical Ability: Proficient at dual-monitor multitasking quick to learn new mobile applications and able to maintain a typing speed of 40 words per minute.
• Flexibility: Willingness to work a rotating shift scheduleincluding weekends and holidaysto support global client activity.

• Competitive Earnings: A base monthly salary complemented by shift bonuses language allowances and attendance incentives.
• Performance Rewards: Monthly financial bonuses linked directly to performance metrics and productivity goals.
• Health Coverage: Premium medical life and surgical insurance starting from day one.
• Leave Entitlements: Paid annual leave sick leave and official public holiday coverage.

• Modern Office Space: Work from a corporate tower in Kuala Lumpur featuring comfortable break areas and collaborative workspaces.
• Career Advancement: Transparent pathways to transition into Team Management Quality Control Corporate Training or Workforce Management within 12 to 18 months.
• Professional Development: Access to ongoing skills training cross-functional projects and leadership workshops.

As the vibrant capital of Malaysia Kuala Lumpur blends rich cultural traditions with modern infrastructure exceptional dining and world-class shopping. Known as one of Southeast Asias most affordable international hubs it offers an incredible standard of living convenient transit systems and an ideal launchpad for exploring the region.