Mandarin Speaking Customer Support Representative

Passionate about the dynamic fields of tourism hospitality and online travel services We are recruiting motivated customer-focused Mandarin-Speaking Customer Support Specialists to expand our team in PenangMalaysias premier coastal technology hub.

In this role you will represent a leading global online reservation platform. Your main goal will be to support international platform users and merchant partners resolve software glitches and deliver outstanding customer care.

Primary Duties & Responsibilities

As a Customer Experience Specialist your daily tasks will involve:

• Multichannel Assistance: Handle incoming inquiries requests and concerns from platform users and business partners via live chat telephone and email in fluent Mandarin.
• Reservation Administration: Help clients schedule adjust or cancel bookings process secure payments and explain special promotional offers.
• Vendor Coordination: Serve as the primary connection between clients and third-party partners (such as hotels eateries and transport providers) to handle special requests or scheduling issues.
• Technical Support: Assist users with profile setup app navigation issues and payment processing errors.
• Brand Representation: Resolve challenging customer issues using empathy patience and strong composure to ensure a positive customer outcome.
• Record Keeping: Enter clear organized records of customer interactions feedback and solutions into the corporate CRM system.

Candidate Requirements & Qualifications

Language Proficiency

• Mandarin: Fluent mastery across reading writing and speaking. Candidates must type quickly and comprehend both Traditional and Simplified Chinese characters easily.
• English: Minimum B2 level (Upper-Intermediate). Must feel confident operating English software completing corporate training materials and managing internal communications.

Education & Skills

• Academic Background: Holds a Diploma or Bachelors Degree in any discipline (recent graduates in Communications Hospitality or Linguistics are welcome to apply).
• Work Experience: Background in customer service call centers or the hospitality/tourism sector is helpful but not required.
• Technical Ability: Comfortable using mobile applications adept at managing dual monitors and able to maintain a typing speed of 40 words per minute.
• Schedule Flexibility: Prepared to work a rotating shift schedule (including public holidays and weekends) to accommodate global user traffic.

Salary & Workplace Perks

Compensation & Health Benefits

• Earnings: Base monthly pay enhanced by shift allowances language premiums and attendance bonuses.
• Performance Rewards: Monthly financial incentives tied directly to achieving key operational targets.
• Healthcare Package: Comprehensive health life and medical insurance active starting on day one.
• Paid Time Off: Comprehensive annual leave sick leave and personal emergency leave allowances.

Work Environment & Career Development

• Modern Work Facilities: Work from an advanced corporate campus in Penang featuring on-site dining options break rooms and recreational areas.
• Career Advancement: Clear promotion pathways. Strong performers can advance into roles such as Team Lead Quality Assurance Auditor Corporate Trainer or Operations Manager within 12 to 18 months.
• Professional Growth: Free access to certified training workshops and professional development programs.

Why Choose Penang

Renowned as the Silicon Valley of the East and celebrated as Malaysias food capital Penang offers a unique combination of seaside views a thriving tech economy rich heritage and an affordable lifestyle. It is an exceptional environment to advance your career within a warm multicultural community.