Account Manager

MISSION:

• Drive revenue growth and retention of profitable clients while managing portfolio performance including loss ratio and WAP. Deliver high-quality service from contract inception to build strong long-term client relationships.
• Proactively promote Cofaces products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients brokers and internal teams ensuring smooth collaboration and successful account renewals.

MAIN RESPONSIBILITIES:

Client Relationship Management

• Build and maintain strong relationships with existing clients through regular proactive communication
• Provide responsive high-quality service by addressing client queries and resolving issues promptly
• Conduct client meetings presentations and consultations to recommend suitable solutions

Portfolio & Revenue Management

• Drive renewal revenue profitability and account growth within the assigned portfolio
• Prepare proposals quotations and renewal plans in collaboration with internal stakeholders
• Identify and execute cross-selling and upselling opportunities to maximise account value
• Monitor portfolio performance against targets and take action to optimise results

Stakeholder & Communication Management

• Act as the key point of contact between clients brokers and internal teams
• Provide regular updates and reports on client needs market insights and business opportunities
• Represent the company at industry events and client engagements

Operational & Compliance Excellence

• Manage contract renewals pricing negotiations and policy changes
• Ensure adherence to internal policies and regulatory requirements
• Contribute to process improvements and support efficient service delivery

Qualifications :

• University degree in Business Studies or related field with minimum 5 years experience in business development/account management preferably in financial/insurance industry
• Excellent communication and interpersonal skills
• Broad understanding of key markets their conditions and competitor specifics
• Strong analytical and presentation skills able to convey complex commercial situations to management
• Proficient in Microsoft Office applications and comfortable with digital tool

Additional Information :

• Flexible working model after the first month of working from the office will be hybrid
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training languages platform e-learning platform dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field
• Health care

Remote Work :

No

Employment Type :

Full-time