Sales & Business Development Executive

Required Skills:

Client Management & Sales Execution Handle all inquiries from Kenya Uganda Tanzania Rwanda Zambia Ghana and Nigeria ensuring every lead is engaged and converted. Follow up with all leads aggressivelyno lost clients no missed opportunities. Convert inquiries into confirmed orders & repeat customers using relationship-based selling. Maintain 100% CRM data accuracyevery client interaction must be logged in real-time. Conduct high-quality cold calls to businesses hotels event organizers and potential buyers. Sell with strategy not pressureunderstand client needs and provide solutions. Assist clients with quotations invoices and order confirmations while ensuring seamless service. Follow-Up & Conversion Optimization Implement a strict follow-up strategy to ensure maximum conversion of leads. Maintain a response time of under 5 minutes for all new inquiries. Ensure 85% conversion rate for warm leads. Track and push clients through the full sales funnel (Inquiry Quotation Order Repeat Purchase). Build strong relationships to secure long-term contracts and increase client retention. CRM & Sales Process Management Use Zoho CRM to manage all leadszero lost data zero missed follow-ups. Handle 3CX calls professionally ensuring all international client calls are tracked and analyzed. Maintain detailed records of inquiries follow-ups closed deals and lost opportunities. Identify and implement strategies to increase client lifetime value. Provide daily weekly and monthly reports on sales performance and client engagement. Efficiency & Digital Tools Mastery Excel in fast typing and accurate data entry for CRM and reports. Proficiency in Microsoft Word for writing proposals quotations and business emails. Use Canva to create client presentations and promotional offers. Quick adaptability to Zoho CRM 3CX and other business software. Key Performance Indicators (KPIs) 85% conversion rate for warm leads. Zero missed follow-upsevery inquiry must be engaged. CRM data accuracy: 100%all client interactions must be logged. Client response time: Under 5 minutes for new inquiries. Daily call target: Minimum of 50 quality calls. Repeat business: 90% of satisfied customers must return. Qualifications & Skills Required Minimum of 2 years experience in Telesales Inside Sales or Client Relationship Management. Proven ability to convert inquiries into confirmed sales. Strong experience using Zoho CRM 3CX and Excel for tracking sales pipelines. Fast & accurate typing skills (Speed above 50 WPM preferred). Exceptional follow-up skillszero missed leads immediate engagement. Excellent communication and relationship-building skills. Professional email etiquette & Microsoft Word proficiency. Basic Canva design skills for client presentations and offers. Ability to manage clients across multiple African countries.