JOB DESCRIPTION: MAINTENANCE MANAGER

SECTION ONE: JOB OUTLINE

• Job Title: Maintenance Manager / Chief Engineer
• Department: Engineering & Maintenance
• Reports To: General Manager
• Direct Reports: Maintenance Supervisors Technicians Artisans and Plumber/Electrician teams
• Key Inter-Departmental Relationships:
  • Food and Beverage Manager
  • Group Executive Chef
  • Group Financial Controller
  • Cost Controller
  • Group Human Resources Manager
  • Group Head of Risk Safety and Security
  • Executive Housekeeper

SECTION TWO: KEY AREAS

Job Summary

As a key member of the management team the Maintenance Manager guides motivates and manages the entire engineering team responsible for the general upkeep and structural integrity of the property. This role oversees all preventive and corrective maintenance across mechanical electrical plumbing and automation systems. Additionally the Maintenance Manager leads the guest complaint recovery process to achieve 100% satisfaction prior to departure and ensures continuous technical training for all staff regarding equipment and machine operations.

Core Areas of Responsibility

• Plumbing: Water distribution drainage pumps and sanitation systems.
• Electricals: Power distribution lighting backup generators and low-voltage systems.
• Mechanical: HVAC ventilation cooling towers boilers and extraction units.
• Machines & Equipment: Commercial kitchen laundry machinery lifts and gym/spa infrastructure.
• Facilities & Grounds: Structural carpentry painting tiling pool and spa filtration maintenance.

SECTION THREE: RESPONSIBILITIES & ACTIVITIES

1. Operations & Technical Execution

• Standards & Compliance: Ensure the smooth and organized running of the Maintenance department according to corporate standards code of conduct and guiding principles.
• Property Upkeep: Maintain guest rooms public spaces and back-of-house areas in optimal repair (carpentry plumbing electrical air conditioning painting wall covering and tiling).
• Preventive Maintenance: Implement execute and document daily weekly and monthly checklists for preventive maintenance programs.
• Contractor Management: Supervise review and specify appropriate tools equipment and tasks for temporary maintenance associates and external contractors.
• Pool & Spa Care: Oversee the chemical balance cleaning and mechanical maintenance of the pool and spa infrastructure.

2. People Management & Leadership

• Manning & Productivity: Establish departmental schedules and staffing levels based on forecasted occupancy to maximize efficiency while remaining highly visible with a hands-on operational approach.
• Recruitment: Lead the interviewing selection and onboarding process prioritizing candidates with a proactive attitude and alignment with hospitality service values.
• Training & Development: Ensure the engineering team is fully trained in equipment handling technical safety and emergency response protocols.
• Performance Appraisals: Drive annual performance evaluations recognize outstanding individual contributions and constructively address substandard performance immediately.

3. Customer Loyalty & Quality Control

• Service Standards: Enforce quality and consistency across all guest and staff touchpoints monitoring engineering response times to ensure prompt service.
• Complaint Recovery: Actively participate in resolving guest-facing maintenance issues capturing preferences to update guest history files and prevent reoccurrence.
• Process Optimization: Periodically review operational practices to simplify technical reporting channels for both staff and guests.

4. Financial & Administrative Control

• Budgeting & Forecasting: Establish the annual operational maintenance budget monitor P&L variances and collaborate with the Yield Management team to protect revenue.
• Capital Expenditure (CAPEX): Prepare and defend annual CAPEX budgets for machinery replacement and property modernization to optimize long-term productivity.
• Inventory & Controls: Conduct regular asset audits and strict inventory checks on engineering spares tools and consumables to minimize loss and damage.

5. Health Safety Security & Environment

• Statutory Compliance: Enforce complete alignment with Kenyan national regulations including OSHA public health standards and fire safety laws.
• Hazard Mitigation: Conduct routine risk assessments rectify hazardous conditions immediately and report major structural concerns directly to the General Manager.
• Chemical & Key Control: Maintain rigorous key control protocols and ensure safe handling storage and disposal of hazardous engineering chemicals.
• Environmental Responsibility: Lead property-wide energy-saving initiatives waste recycling programs and eco-friendly disposal processes in line with County Government and National Environmental guidelines.

SECTION FOUR: JOB SPECIFICATIONS

1. Physical & Presentation

• Essential: Highly presentable professional corporate grooming with clear and confident speech.
• Desirable: Strong physical stamina for conducting regular site and structural inspections.

2. Languages

• Essential: Fluent in both written and spoken English.
• Desirable: Functional proficiency in Kiswahili or an additional international language.

3. Qualifications & Training

• Essential: Bachelors degree from an accredited institution in Electrical Engineering Mechanical Engineering Building Management or a closely related field.
• Desirable: Specialized professional certifications in HVAC systems OSHA compliance or Project Management.

4. Work Experience

• Essential: Minimum of 4 years of hands-on experience operating as a Maintenance Manager Chief Engineer or in a senior professional engineering capacity within premium hospitality environments or commercial estates.
• Desirable: Proven track record of managing cross-functional technical teams within a complex or multi-site operation.

5. Core Skills

• Essential:
  • Strong leadership mentoring and supervisory capacity.
  • Exceptional interpersonal and communication skills across all organizational levels.
  • Advanced analytical diagnostic and technical problem-solving capabilities.
  • Proficient computer literacy and experience working with computerized Maintenance Management Systems (CMMS).
• Desirable:
  • Familiarity with automated Building Management Systems (BMS).
  • Advanced negotiation and contract management skills for external vendors.

6. Disposition

• Essential: Unwavering professional integrity strong problem-solving initiative and a proven ability to deliver practical technical solutions under high-pressure scenarios.
• Desirable: Highly motivational leadership style focused on team mentorship and engineering culture development.

7. Other Requirements

• Essential: Ability to work highly flexible hours including readiness for weekends holidays and emergency call-outs.
• Desirable: Active commitment to driving property-wide green energy and corporate sustainability goals.