OFFICE MANAGER & OPERATIONS COORDINATOR
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Job Summary
Uliza Group is a growing business group with operations in Kenya and international markets with interests in events event solutions media digital activation products and related services.
We are looking for a highly organised proactive honest and responsible Office Manager & Operations Coordinator to oversee the day-to-day running of our office and coordinate business operations across Uliza Events and Uliza Group.
The Role
The Office Manager & Operations Coordinator will be responsible for ensuring the smooth running of the office while coordinating daily activities across different departments.
The successful candidate will act as a central coordination point for the team ensuring that tasks are properly assigned followed up and completed on time before matters are escalated to the Head of Operations
Key Responsibilities
Office Management
- Oversee the smooth day-to-day running of the office.
- Ensure the office is clean organised and adequately supplied.
- Manage office supplies stationery and administrative requirements.
- Coordinate office maintenance repairs and service providers.
- Maintain office records registers and administrative documents.
- Monitor staff attendance punctuality and general office compliance.
- Coordinate meetings appointments and internal office activities.
- Ensure company policies procedures and office standards are followed.
Operations Coordination
- Coordinate daily operational activities across Uliza Events and Uliza Group.
- Act as the central coordination point between departments and staff.
- Follow up on tasks assigned to different departments and ensure deadlines are met.
- Coordinate between Business Development Customer Success Logistics Printing Design Warehouse Accounts and other teams.
- Monitor the progress of customer orders from confirmation through production dispatch and delivery.
- Follow up on pending operational matters and provide timely updates to management.
- Identify operational challenges and ensure they are addressed promptly.
- Assist in implementing and enforcing company SOPs and operational procedures.
- Recommend improvements to business processes and operational efficiency.
Sales CRM & Customer Service
- Support the sales and customer service teams with coordination and follow-up.
- Monitor CRM activities and ensure customer information leads and deals are properly updated.
- Follow up on pending leads quotations orders and customer requests.
- Ensure customer inquiries and internal requests are directed to the appropriate team.
- Monitor customer-related issues and ensure timely resolution or escalation.
- Assist in tracking sales activities pending orders and customer follow-ups.
- Maintain accurate customer and operational records in the CRM.
- Support management in monitoring sales and customer service performance.
Communication & Coordination
- Maintain professional communication with customers suppliers staff and other stakeholders.
- Handle and respond to business emails professionally and promptly.
- Coordinate communication between different departments.
- Ensure important information is communicated accurately and on time.
- Prepare internal updates reports and operational communications.
- Maintain proper documentation of important business correspondence.
Team Coordination
- Coordinate daily activities and priorities across departments.
- Follow up with staff on pending tasks and deadlines.
- Ensure teams provide required reports and updates on time.
- Support management in monitoring staff performance and compliance.
- Promote teamwork accountability and professionalism within the organisation.
- Assist with onboarding and orientation of new employees.
Reporting & Administration
- Prepare regular operational updates for the Head of Operations/CEO.
- Maintain task trackers and follow up on outstanding activities.
- Monitor orders deliveries and other operational activities.
- Maintain accurate administrative and operational records.
- Assist management with operational planning and reporting.
Requirements
Requirements
- Diploma or degree in Business Administration Business Management Sales Marketing Operations Management Office Administration or a related field.
- 25 years of relevant work experience in office administration operations coordination sales customer service or a similar role.
- Previous experience in sales and customer service is required.
- Experience using CRM systems is required.
- Excellent written and verbal communication skills.
- Must be very good in professional email communication.
- Strong organisational and coordination skills.
- Excellent follow-up and problem-solving abilities.
- Good computer skills and proficiency in Microsoft Office/Google Workspace.
- Ability to manage multiple tasks and priorities.
- Ability to work independently with minimal supervision.
- Strong attention to detail and record-keeping skills.
Personal Attributes
The successful candidate must be:
- Honest and trustworthy.
- A strong team player.
- Highly organised and disciplined.
- Proactive and self-driven.
- Reliable and accountable.
- Professional and respectful.
- Good at communicating and following up.
- Comfortable working with different personalities and departments.
- Able to handle confidential company and customer information.
- Willing to take responsibility and solve problems.
- Able to work in a fast-paced business environment.
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The ideal candidate must be an excellent communicator highly organised good with people comfortable using CRM systems and have a good understanding of sales customer service and business operations.
Benefits
Salary & Probation
The successful candidate will receive a net salary of KES 30000 per month.
The position will be subject to a three-month probation period. Performance will be assessed based on operational coordination office management communication CRM management customer service teamwork reliability honesty follow-up and achievement of assigned KPIs.
Successful completion of probation will be subject to satisfactory performance.
How to Apply
Interested candidates should send the following documents to:
- Updated CV
- Cover Letter
- Recommendation Letter
Please use the subject line:
APPLICATION OFFICE MANAGER & OPERATIONS COORDINATOR
Only shortlisted candidates will be contacted.
Uliza Events / Uliza Group
Required Skills:
Requirements Diploma or degree in Business Administration Business Management Sales Marketing Operations Management Office Administration or a related field. 25 years of relevant work experience in office administration operations coordination sales customer service or a similar role. Previous experience in sales and customer service is required. Experience using CRM systems is required. Excellent written and verbal communication skills. Must be very good in professional email communication. Strong organisational and coordination skills. Excellent follow-up and problem-solving abilities. Good computer skills and proficiency in Microsoft Office/Google Workspace. Ability to manage multiple tasks and priorities. Ability to work independently with minimal supervision. Strong attention to detail and record-keeping skills. Personal Attributes The successful candidate must be: Honest and trustworthy. A strong team player. Highly organised and disciplined. Proactive and self-driven. Reliable and accountable. Professional and respectful. Good at communicating and following up. Comfortable working with different personalities and departments. Able to handle confidential company and customer information. Willing to take responsibility and solve problems. Able to work in a fast-paced business environment. . The ideal candidate must be an excellent communicator highly organised good with people comfortable using CRM systems and have a good understanding of sales customer service and business operations.
