Guest Service Jobs in Kenya

We are seeking a friendly and customer-focused Guest Experience Curator to join our team. As a GEC you will be the face of our organization ensuring that our guests have an exceptional experience from check-in to check-out.Welcome and greet guests upon arrival providing a warm and professional first...

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara team members always find new ways to look after the business their guests and team members. Within this the key responsibilities for this position are:Anticipate guest needs and handle guest inquiries in a...

Severin Sea Lodge is seeking an experienced and highly organized Front Office Manager to lead our Front Office team at our 4-star beach resort on the North this key role you will oversee all Front Office operations and ensure seamless collaboration between Reception Reservations and Guest Relations...

Job Title: Brand Marketing Lead - Beverage and Food/Snacks Location: Kiambu/Nairobi KenyaRole SummaryOur Client is looking for a Brand Manager - Beverage and Food/Snacks to drive the marketing strategy and execution for their fast-growing food portfolio including noodles cereals and snacks.You will...

Please specify which role you are interested in when applying:Guest Service AgentBe the first point of contact and greet guests with a warm welcome every timeProvide efficient friendly and professional service to all guestsShow efficiency in constantly striving to provide total customer satisfaction...

Lead supervise and motivate the front office team across both properties Ensure smooth and efficient check-in and check-out processes for all guestsMaintain high standards of guest service anticipating guest needs and resolving issues promptlyCoordinate with reservations concierge housekeeping and o...

Reporting to the Finance Manager responsibilities and essential job functions include but are not limited to the following:Main Duties:1. Invoice Processing & Payment ManagementReceive review and verify invoices and expense reports for accuracy and compliance with hotel policies.Ensure proper author...

The Food & Beverage Intern plays a key role in supporting the daily operations of the hotels restaurants bars and events. This internship provides hands-on experience in service delivery guest interaction and operational excellence. The intern will gain valuable exposure to Movenpicks brand standard...

Job PurposeThe Junior Account Manager will be responsible for managing existing accounts and onboarding new clients. The ideal candidate will have a strong understanding of the payments ecosystem and be able to maintain client relationships while driving account growth and retention.Key Responsibili...

Role Purpose:To support the smooth running of knitting machines by ensuring machines are properly set supplied with yarns kept clean and minor issues are promptly reported.Key Responsibilities:Feed yarn into the machines as required.Ensure quality of socks i.e. regularly measuring stretch and sizes...

Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as...

Reporting to the F&B Manager responsibilities and essential job functions include but are not limited to the following: Sets up and tears down service stations  Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. Provides service within Fair...

About the RoleWe are a high-end boutique hospitality property set in one of Nairobis most prestigious neighbourhoods known for delivering personalised luxury experiences in a serene and elegant setting. Our operations span accommodation dining wellness and events supported by a professional team com...

To handle guest payments accurately provide friendly service and support smooth front-of-house operations in the restaurant.Greet guests and assist with billing and paymentsAccurately process cash card mobile and voucher transactionsIssue receipts and ensure correct pricing of ordersBalance cash flo...

Fairmont Mount Kenya has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as...

Fairmont Mount Kenya Safari Club has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been...

Operates Washing Machine Dryer Machine Pressing machine and basic knowledge in Dry cleaning Machine.Sorts F&B table napkins and table cloths according to their classificationWell informed in different types of chemicals.Convey monthly inventories.Organize linens and properly tuck away in the storage...

 Know and adhere to policies and procedures embrace company culture and take pride in the resort and its amenities.Awareness of guest experience at all times smile and make eye contact communicate professionally.Follows all department policies and procedures for room cleanliness and self-inspection....

Prepare monthly staffing schedules monitoring staff attendance and assist in planning work schedules.Maintain a Hotel logbook on incidents complaints etc. and refer them if required to the appropriate department for follow up action.Handle and resolve all guest queries and complaints in an efficient...

Fairmont Mount Kenya Safari Club has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been...