Service Desk Jobs in Jordan

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and More...

Provide a first-line support for helpdesk and all associated processes. Provide tier one telephone support for software applications. Provide Basic troubleshooting for software problems covered in training. Utilize help desk software to keep an accurate account of all incoming cal More...

Answer record and process all guest calls messages requests questions or concerns Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guests visitors and dispatch bell staff or valet staff as needed Supply guests with directions More...

Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabi More...

Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user l More...

Support Aramex stations and marketing team in applying marketing activities in line with the station marketing objectives and overall strategy. Support Aramex Franchisees in their Marketing requirements. Support stations in applying and launching campaigns or single activities tha More...

supporting Symantec Endpoint Protection infrastructure; supporting Symantec Endpoint Protection consoles and third party reporting tools; updating Symantec Endpoint Protection documentation; managing/updating Symantec Endpoint Protection client group exclusions; monitoring Syman More...

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected More...

Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department More...

Support Aramex stations and marketing team in applying marketing activities in line with the station marketing objectives and overall strategy. Support Aramex Franchisees in their Marketing requirements. Support stations in applying and launching campaigns or single activities tha More...

Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Announcing clients as necessary. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Ass More...

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected More...

Work with IT Service Desk and Application Development teams to quickly identify and resolve production issues impacting our internal teams or external coach & client population. Maintain documentation for recurring support issues in Confluence for future needs. 40% Proactively More...

Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department More...

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean an More...

Register and room all guest arrivals according to established procedures Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system Maintain cashier float and ensure accurate daily report of all money received Cash hote More...

Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department More...

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean an More...

Providing 1st and 2nd line support to all the IT systems and services provided and used by Careem including Call Center. Log and track all incidents via the ITSM tool (Jira) and follow the incident management process. Working on escalated Incidents from the IT Service Desk and ensu More...

About the job Job NumberJob CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Amman, Amman, 5th Circle, Amman, Jordan, Jordan VIEW ON MAPScheduleFull-TimeLocated Remotely?NRelocation?NPosition TypeNon-ManagementPosition SummaryOur jobs aren’t just about More...