IT Support Engineer Jobs in Jordan

Writing highly detailed troubleshooting articles that are the core of our Knowledge Base. Each day, you will flex your technical skills and writing ability. Making continuous improvements to existing KB articles. Our Concept Graph prioritizes the most important article upgrades and More...

Office based technical sales support to customers enquiries and leads Serves customers by identifying their needs and engineering adaptations of products, tools, and services Preparation of customer proposals Preparation of tender responses and requests for quotations Handling o More...

Act as the first point of contact with the customer for open cases. Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis. Reproduce the reported case when applicable to improve the understanding of the exact issue. Rapidly respond t More...

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilit More...

Impressing customers by solving complex or new problems Growing your product knowledge, in breadth and depth Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces

Be responsible of troubleshooting and fixing technical issues that may be raised by the business relating to any of the digital products in production environment Act as internal technical expert for the application portfolio and work within the team responsible for ongoing mainten More...

About the job With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experiencece. . Come join CE&S and help us build a More...

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by co More...

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure customer More...

Outsource \ Onsite at the customer's site (Amman\Madaba Bridge) Responding to client support requests. Contacting clients to find out the nature of the problem. Following up with international vendors over phone to fix technical issues. Troubleshooting hardware and software More...

Impressing customers by solving complex or new problems Growing your product knowledge, in breadth and depth Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces Resolving elevated customer tickets Expanding produc More...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technic More...

ponsibilities—what you'll do: Serve as primary contact for clients post-implementation. Continually deepen your understanding of the product and stay updated on emerging technologies. Address technical and business inquiries regarding product functionality, implemen More...

. He/she provides dedicated integration support for all types of merchants. . Develops subject matter expertise in one or more payment services and handles escalations related to those services. . He/she manages high severity incidents till resolution. . He/she can deal with ambiguity More...

Troubleshooting complex technical issues, identifying and fixing the reported issues. Write samples or how to prototypes to explain a particular technique/technology or Product. Identify and escalate reported bugs in Microsoft products. Provide appropriate alternate implementatio More...

we’re looking for people who want to make sure we continue to hit those goals! You will be solving system and customer-submitted problems. In this essential role, you’ll also help write and test fixes for our platform and update internal runbooks with new knowledge. You wi More...

Operations Support: Collaborate with teams to troubleshoot production issues, and provide expert guidance for optimum production procedures with minimum waste and maximum yield. Raw Materials Management: Evaluate alternatives, manage changes, and optimize costs of raw materials and More...

The ideal candidate will be responsible for configuring and troubleshooting the customers desktop or laptop computer, and also resolve our customers' technical issues. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets effic More...

Microsoft Office: Ability To Utilize Advanced Office Suite Products Such As Word, Excel, PowerPoint, Teams, And SharePoint. Able To Effectively Express, Transmit, Understand, And Interpret Complex Information And Ideas Verbally And In Writing. Able To Make Rational Decisions Based More...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ser More...