Customer Service Jobs in Amman

Customer Relationship Officers handle the concerns of the people who buy their company's products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.

Key Responsibilities: Holding high levels of professionalism and Deel product knowledge Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience Efficiently work through tickets via voice calls, live chats, email a More...

Handling ZenHR onboarding projects within the required SLA across the MENA region. Educate customers on the customer journey and what to expect during the implementation and on-boarding. Help ZenHR customers set-up their accounts, populate their data, apply their policies and educ More...

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs More...

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are More...

Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAs To ensure the correct functioning and maintenance of systems and products serviced by Service Operations Act as the customer SPOC and co-ordinate the scheduling More...

Develop a culture of customer service. Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry. Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfacti More...

Be the face of unifonic when customers/partners experience issues or need something from the company. Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc. Liaise with internal teams or suppliers to escalate and solve issues. D More...

Customer success managers (CSMs) support your customers as they transition from sales prospects to active users of your products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue More...

Provide regular market research plans, actions, trends, and competitors activities and create market reports and update them regularly to provide insights on the market status and assist in the decision-making process. Gathering and analyzing data and creating reports and dashboard More...

Handling onboarding projects within the required SLA across the MENA region. Educate customers on the customer journey and what to expect during the implementation and on-boarding. Help customers set-up their accounts, populate their data, apply their policies and educate their em More...

Perform the assigned duties as per the set policies and procedures in order to achieve the department goals. Perform the assigned duties as per the set policies and procedures in order to achieve the department goals. Handle and answer customer' inquiries, questions and reque More...

Duties Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, a More...

Answer customers’ calls, answer their questions and help with their inquiries. Resolve product or service problems by clarifying the customer’s complaint: determining the cause, selecting the best solution, following up to ensure resolution. Recommend potential product More...

About the job Certify IT is looking for a driven and detail-oriented Customer Support Executive with fluent American accent to join our growing team. In this role, you will be responsible for providing exceptional customer service to our clients via email, phone, and chat. As a More...

About the job Job description: 1. Greet customers and assist them with the shipping or services they need. 2. Provide explanations to customers. 3. Answer customer questions and provide information or solutions to their problems. 4. Take customer orders and process paym More...

To have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests and update the staff members on the same To plan the daily agenda that includes the duties that need to carried More...

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively. Assist all guests with disabilities and resolve all informational and directional queries from guests, train staff in all guest services and handle all cash More...

The Customer Experience team is the voice of our customers and the main driver of change. You’ll be working closely with customers and interacting with them on a daily basis. Your main job will include: Using all available resources to investigate, validate, and escalate root More...

Customer Success Manager Qualifications: Bachelor's degree in Business, Computer Science, or a related field; Master’s degree preferred. Strong understanding of AI technologies, trends, and applications. Exceptional communication, presentation, and interpersonal ski More...