Zoho Zia Specialist

This is a remote position.

Duties and Responsibilities:

• Integrate Zoho Zia into existing Zoho CRM or Zoho Desk workflows to enhance automation and efficiency.
  
• Configure Zias capabilities to align with organizational goals and requirements.
  

• Customize Zias functionalities based on specific business needs such as setting up custom modules workflows and automation rules.
  
• Configure Zias AIdriven features including chatbots predictive analytics and automation scripts.
  

• Provide training sessions to users on how to effectively utilize Zias features and functionalities.
  
• Offer ongoing support and troubleshooting assistance to users encountering issues with Zias implementation or usage.
  

• Utilize Zias AI capabilities to analyze data stored within Zoho applications and extract actionable insights.
  
• Generate reports and dashboards that leverage Zias predictive analytics to identify trends patterns and opportunities for improvement.
  

• Work closely with stakeholders to identify opportunities for process automation and optimization using Zoho Zia.
  
• Implement Ziapowered workflows and automation scripts to streamline repetitive tasks and improve operational efficiency.
  

• Stay updated on the latest features and enhancements introduced by Zoho for Zia.
  
• Continuously evaluate and recommend improvements to Zias configuration and usage based on user feedback and evolving business needs.
  

• Ensure that Zias implementation adheres to security best practices and regulatory compliance requirements.
  
• Monitor data privacy and access control settings to safeguard sensitive information processed by Zia.
  

• Collaborate with crossfunctional teams including IT sales marketing and customer support to ensure seamless integration and alignment of Zia with organizational processes.
  
• Communicate effectively with stakeholders to gather requirements provide updates and solicit feedback on Zias performance and effectiveness.
  

• Maintain comprehensive documentation of Zias configuration customization and usage guidelines.
  
• Share best practices tips and resources with users and colleagues to promote effective utilization of Zoho Zia across the organization.
  

• Monitor Zias performance and usage metrics to track its effectiveness and identify areas for optimization.
  
• Conduct regular performance reviews and assessments to measure the impact of Zia on key business metrics and objectives.
  

Requirements

• Indepth knowledge and experience with Zoho applications particularly Zoho CRM Zoho Desk Zoho Analytics and Zoho Creator.
  
• Certification in Zoho applications such as Zoho Certified Developer Zoho Certified Consultant or Zoho Certified Administrator would be highly desirable.
  

• Familiarity with artificial intelligence concepts algorithms and technologies with a focus on Zohos AI platform Zia.
  
• Experience with AIdriven features such as chatbots predictive analytics and automation scripts within Zoho applications.
  

• Proficiency in programming languages commonly used in Zoho development such as Deluge Script for Zoho Creator or Zoho CRM API.
  
• Understanding of web technologies such as HTML CSS JavaScript and RESTful APIs for integrating and customizing Zoho applications.
  

• Strong analytical and problemsolving skills to identify business challenges and develop effective solutions using Zoho Zia and other Zoho tools.
  
• Ability to troubleshoot technical issues and resolve them on time.
  

• Excellent communication skills both verbal and written to communicate with stakeholders at all levels of the organization effectively.
  
• Ability to translate technical concepts into nontechnical language for business users and vice versa.
  

• Experience managing projects related to Zoho implementation customization or optimization including requirements gathering planning execution and evaluation.
  
• Ability to prioritize tasks manage timelines and coordinate efforts across crossfunctional teams.
  

• Eagerness to stay updated on the latest developments in Zoho applications artificial intelligence and related technologies.
  
• Commitment to continuous learning and professional development through training certifications and selfstudy.
  

• Ability to work collaboratively with team members stakeholders and external partners to achieve project objectives and deliver highquality solutions.
  
• Experience working in agile or iterative development environments would be beneficial.
  

• Dedication to understanding and meeting the needs of internal and external customers through the effective use of Zoho Zia and other Zoho applications.
  
• Ability to gather feedback incorporate user input and deliver solutions that drive value for end users.