US Mortgage Originations

About Client

• A Leading Mortgage Company

Job Description

Roles & Responsibilities:

Align team members with customer needs specifications allocate targets techniques and drive tool usage to support task performance

To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the Stakeholder

Conduct daily huddles weekly staff meetings to review key performance trends share learnings and

opportunities with team members and develop an action plan/ share process updates.

Create an environment of trust open dialogue creativity and teamwork

Maintaining Audit requirement documents and meet all audit expectations. Tracking and closing of all

observation in the Audits.

Ensures performance standards and service level agreements are met based on minimum

acceptable levels as set by customer.

To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated.

To positively respond to peak work volume/ pressure situations and have a motivating influence on the team.

To track the process for workflow tracking team performance deployment of resources and capacity

planning.

Effectively manage shift operations leave planning

Engage frontline with performance discussions coach and help develop team members on a 1x1 basis performance behaviour future development

Develop job knowledge through handson approach

Must Have Technical Skills :

Minimum of 2 years of Team Handling experience

Handled at least a team size of 10 to 15 members

US Mortgage domain experience a must

Excellent verbal and written Communication

Good analytical skills

Must have worked and have the willingness to work in night shifts

Excellent keyboard skills

Location: Bangalore

Remote Work :

No