Time Service Delivery Expert

As a Time Service Delivery Expert, you will be responsible to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

This role reports directly into the Time Service Delivery Manager and will work hand in hand with the Time Services Delivery team.

Key Responsibilities

• Support the team in the operational conversion of P&O (HR) strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O (HR) Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.
• Support the identification and planning of services P&O (HR) Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
• Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots. Analyze error messages and questions.
• Support periodic cost and efficiency analyses to support productivity objectives. Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope. Contribute to P&O (HR) Services projects at country or BU level.