Test Center Manager
Posted on :
06-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2437248
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About the job
Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
Pearson provides a range of education products and services to institutions, and governments and direct to individual learners that help people everywhere aim higher and fulfill their true potential.
Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 175 countries.
Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery.
The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing, and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
Our location: Jordan Nursing Council, Al Jahra St. Amman, Jordan
Key Responsibilities
- Act as Line manager for all test centre staff regarding employee relations, training & development, absence management, and performance management
- Support the Regional Manager in recruitment issues and conduct staff interviews as required
- Carry out 1-2-1 meetings, Performance Reviews, and Development Reviews with staff as required
- Maintain and update local site administration and documentation
- Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
- Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements/testing, as they occur
- Create draft site staffing schedules, and collect test centre time-keeping records, for communication to the Regional Manager
- Create and send other reports and information as requested by the Regional Manager
- Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate
- Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues
- Oversee overall day-to-day operation of the PPC, and coordinate activities and instructions from Regional Managers and other Test Centre Management
- Monitor supplies inventory, and order inventory when applicable within budget guidelines
- All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
- All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality, and Business Continuity arrangements that apply to their role/work function. Full details of these policies and procedures are available on SharePoint.
- Key Activities
- Provide a high level of customer service in the test centres at all times
- Ensure candidate needs are met with understanding and respect
- Maintain professional relationships with client representatives
- Ensure equipment is operational and test stations are free of extraneous materials
- Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
- Periodic download and review of examinations and test centre schedules
- Review test schedule and prepare for candidate(s), including those that may have special needs
- Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
- As required, explain the test process to candidates and deal with other queries
- Understand testing needs and procedures for each client
- Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
- Comply with all incident reporting and escalation procedures
- If applicable, print and provide post-test score reports to candidates
- If applicable, schedule appointments for possible call-in and/or walk-in candidates
- Communicate/work with Pearson VUE technical support staff to investigate and fix technical issues
- Maintain own competencies in all of the systems and procedures and request training as necessary
- Adhere to all Company policies and procedu
Employment Type
Full Time
Department / Functional Area
Contract Management / Estimation / Tendering / Quantity Surveying
Key Skills
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