Telephone Operator
Telephone Operator
Posted on :
03-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 684545
- Answers incoming calls.
- Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
- Places outgoing calls.
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services. wake-up call services.
- Provides information about hotel services to guests.
- Understand the telephone operator board or PBX switchboard operations.
- Provides paging services for hotel guests and employees.
- Knows what action to take when an emergency call is required.
- Assists in reporting telephone equipment or service complaints and problems.
- Following telephone etiquette.
- Trains or assists with training new telephone operators in performance of job duties.
- To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
- Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
- Must be polite and courteous while answering the phone.
- Open and close telephone functionality on the hotel front office software.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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