TelecallerCustomer Service Executive

Overview:

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote our products or services
• Answer inbound calls and respond to customer inquiries
• Understand customer needs and provide suitable solutions or recommendations
• Maintain a professional and positive demeanor during interactions with customers
• Keep accurate records of customer interactions and transactions
• Follow communication scripts when handling different topics or issues
• Resolve customer complaints in a timely and professional manner
• Identify and escalate priority issues to the appropriate team member
• Stay updated on product knowledge and be able to provide accurate information to customers
• Meet and exceed sales targets and KPIs
• Collaborate with the sales team to ensure customer satisfaction and retention
• Conduct customer satisfaction surveys to gather feedback
• Assist in the training and onboarding of new telecallers or customer service representatives
• Adhere to company policies and procedures at all times
• Ensure compliance with data protection regulations when handling customer information

Required Qualifications:

• High school diploma or equivalent; additional certification in customer service is a plus
• Proven experience in a customer service or telesales role
• Demonstrated ability to communicate effectively in person over the phone and through digital channels
• Strong problemsolving skills with the ability to think quickly and handle challenging situations professionally
• Excellent negotiation and persuasion abilities
• Ability to effectively multitask and manage time efficiently
• Familiarity with CRM systems and practices
• Proficiency in basic computer applications such as MS Office
• Ability to work well in a team environment and collaborate with colleagues from various departments
• Proactive and adaptable with a strong willingness to learn and grow professionally
• Good organizational and documentation skills
• Attention to detail and accuracy in data entry and recordkeeping
• Understanding of data privacy standards and confidentiality principles
• Flexibility to work in shifts and handle a high volume of calls
• Proven track record of meeting and exceeding performance targets

communication,customer service,negotiation,multitasking