Technical Support Engineer

This is a remote position.

Sunbytes is looking for world-class talent to join a crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference in the world. We like people who are brimming with ideas and take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.

As aTechnical Support Engineeryou will be responsible for:

• Helping resolve issues raised by internal users, at any time
  
• Responding to issues raised by chatting or over the phone
  
• Contributing to a 24/7 team (in shifts)
  
• Evaluating situational urgency and, if needed, educating users on how to properly report issues
  
• Applying quick fixes when possible and investigating possible root causes
  
• Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes
  
• Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution
  
• Maintaining the Support Runbook documentation along with the Development teams
  
• Communicating trend analysis to the product team
  

Requirements

Job Requirements

• Solid Computer Science fundamentals, excellent problem-solving skills.
  
• Competency in Java programming
  
• Good at communicating, in written form, complex issues to both technical and non-technical audiences
  
• Bachelor s or Master s degree in Computer Science or related field from a top university.
  
• Able to work within the GMT+8 time zone
  

Benefits

What We Offer

• An exciting and passionate working environment within a young and fast-growing company
  
• The opportunity to work with a high-performing team
  
• A competitive salary package
  
• The ability to work from anywhere in the world (assuming a stable internet connection)
  
• The chance of being a fundamental part of the team and make a difference
  

What Will The Process Look Like?

• Application: you will submit an online application form, which will take you less than 10 mins to complete
  
• Test: you will take a 45 min online test
  
• Interview: there will be 2 rounds of interviews
  

About Sunbytes

Sunbytes is an ambitious software development company, located in Utrecht (The Netherlands) and Ho Chi Minh City (Vietnam). You will become part of an independent team that is driven by passion for the profession and supports each other to get the best out of projects. We are a company with a strong sustainable vision and do so using the UN Sustainable Development Goals. We work for global clients, in different industries, such as IT companies, scale- and start-ups, governments, health care and education.