Technical Solutions Delivery Manager

Responsibilities

• Managing Technical Staff by recruiting and training employees, communicating job expectations, and monitoring performance.
• Monitoring daily operations, including pre-sales team’ tasks, post-sales support team tasks
• Assigned to work within a defined sales territory, the candidate has to
  • Respond to customer requests for proposals
  • Develop designs and bills of materials for cost-effective solutions
  • Provide shoulder-to-shoulder knowledge transfer or training to implementation teams bringing the technology solutions online.
• Understand and being well-versed in selling the company's portfolio of products and services and keep up with new technologies entering the market.
• Analyze the structure of the customer’ business, how it uses technology and what its goals are
• Identify problems within a business, including using data modeling techniques
• Communicate with senior people in organizations to find out what they hope to achieve
• Formulate ways for businesses to improve, based on previous research
• Persuade internal and external stakeholders of the benefits of new technology or strategies
• Oversee the implementation of new technology and systems
• Run workshops and training sessions
• Coordinating technology installations, upgrades, and maintenance.
• Generating performance reports for all the cases falling under his/her responsibilities.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Remaining up to date with advances in technology and industry best practices.

Job Requirements

• Candidate should be organized and display excellent time management and organizational skills. Because this is a customer-facing role, the candidate must also be an effective communicator from both verbal and written standpoints, as well as through active listening.
• Strong presentation skills are a must.
• The candidate must be able to adjust presentation materials as needed to provide the type and depth of information required for each recipient.
• Commercial awareness
• Communication and interpersonal skills
• Problem-solving skills
• Analytical skills
• Leadership and management skills
• An interest in, and understanding of, project management techniques and computing systems
• Team Work (Respectful Communication, Sense of Group Commitment, Engagement, Practicing Leadership, …)
• The candidate should be adept at documenting technology solutions in precise detail, while also being able to summarize it in a brief slide presentation.

Education & Experience

• Bachelor Degree in engineering, computer science or numeracy -related subject.
• A professional qualification with either the International Institute of Business Analysis or the Chartered Institute for IT is an asset
• Dealing with ECM(s) and Document Related Technologies is an asset
• 8-15 years experience in a related field
• We are looking for a candidate coming from the field of sales engineer, with an exclusive experience in the computer hardware and software industries.
• The candidate needs to be an expert in the document related technology, and able to design tech-driven solutions for customers; help sell their solutions to the customers; implement the solutions and then usually provide or oversee support, once the technology is up and running.
• Often, traveling across the country or anywhere in the world is a requirement for these positions.
• Working long hours and on weekends is also a requirement much of the time.