Technical Account Ma....
Technical Account Manager
Posted on :
12-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-02-2024
Job Description
Req ID : 2524700
Our client first began in 2007 their mission has always been to make their customers lives easier with I.T. solutions tailored to their specific needs.
They are customerfocused and hope you will be too. Their goal is to be their partner when it comes to I.T. to ensure that they always have the support needed to succeed.
They are experts in the solutions they put forward and offer you the training to excel in these solutions to work efficiently as possible to deliver to your customers as quickly as possible.
After all empowering Australian businesses to perform at their best with the right I.T. solutions for their needs behind them is what they are all about.
About the Role
As a Technical Account Manager you will be responsible for building your own day around client meetings project scoping & delivery with multiple concurrent projects.
You will focus on client tech strategy meetings infrastructure projects presales deployment for their QLD and National clients.
Main Duties & Responsibilities
- Working with relevant stakeholders to design solutions using our clients product/service stack (Microsoft Cloud Sophos Veeam Meraki HP Access4)
- Provide presales design consulting and assistance to the Sales team
- In collaboration with key team members ensure the project delivers a smooth transition to frontline and operational support teams so that impacts to service delivery and other BAU activities are minimised.
- Work with the Project Coordinator to ensure assigned tasks are delivered on time
- Preparing and delivering regular technology strategy meetings with your portfolio of clients and driving IT success.
- Final (L3) support escalation point for your client requests and support team
- Providing all levels of support services via HaloPSA & CW RMM systems
- Document clients network infrastructure (site) in ITGlue
- Train & mentor technicians (training through ticket escalation)
- Maintaining vendor certifications (e.g. Microsoft Sophos Veeam HP to name a few)
Requirements
What they need
- A minimum of five years of experience in a MSP role
- Experience with implementing and managing Microsoft products including Windows Server (up to 2019) Windows 10 Microsoft 365 Exchange AD Endpoint Manager Microsoft Azure
- Experience with implementing and managing HyperV and other virtualisation technologies.
- Experience with implementing and managing Network infrastructure including Sophos XG Firewalls Unifi Switching Cisco Meraki and other Wireless solutions.
- Experience with implementing and managing backup solutions plus business continuity and disaster recovery (BCDR) solutions.
- Experience implementing and managing VoIP Phone Systems
- Strong documentation skills
- Ability to build a team culture focused on successful delivery.
Personal Attributes
- A valid QLD driver s license and your own roadworthy vehicle
- Exceptional communication and proven stakeholder management experience
- Exceptional attention to detail time management skills and strong project management discipline
- Ability to work autonomously and within a team.
- Eager to continuously grow and improve technical skills.
- Formal Project Management accreditation/qualification desirable
Benefits
Benefits
- Central CBD Office and Flexibility to Work from Home
- Company Laptop & Peripherals Supplied for your WFH and Office
- Exposure to a multitude of sites network environments and technologies within SME Large Enterprise & Local Government
- A culture that encourages personal & professional growth
- A culture that encourages & rewards professionalism & productivity
A minimum of five years of experience in a MSP role Experience with implementing and managing Microsoft products including Windows Server (up to 2019), Windows 10, Microsoft 365, Exchange, AD, Endpoint Manager, Microsoft Azure Experience with implementing and managing Hyper-V and other virtualisation technologies. Experience with implementing and managing Network infrastructure including Sophos XG Firewalls, Unifi Switching, Cisco Meraki and other Wireless solutions. Experience with implementing and managing backup solutions plus business continuity and disaster recovery (BCDR) solutions. Experience implementing and managing VoIP Phone Systems Strong documentation skills Ability to build a team culture focused on successful delivery.
Employment Type
Full Time
Company Industry
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
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