Team Manager
Posted on :
02-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2682171
Key job responsibilities
Manage performance and behavior of 15-20 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
- Implement performance goals, monitor and evaluate against pre-set goals; subsequently design and implement action plans to resolve performance barriers as needed.
- Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement
- Communicate to Associates a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Driver experience
- Communicate policies to associates and monitor compliance; take corrective action as necessary and ensure appropriate documentation
- Identifying defects/issues from various ops activities and escalating to PM stakeholders.
- A day in the life
Execute daily staffing plans, identify and report significant volume and capacity changes, make just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Conduct audits and provide coaching to improve associate performance
- Manage schedule, monitor adherence, time-off planning, and attendance in partnership with Workforce Management.
- Participate in Kaizen events to identify and implement process improvement change initiatives
- Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
- Liaise with other departments such as Customer Service, Delivery Stations, or Payments teams as required to resolve Driver issues and questions.
- Additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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