Team Leader Call Cen....
Team Leader Call Center
Posted on :
20-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-02-2024
Job Description
Req ID : 2547273
Team Leader (Call Center)
Are you looking for a stimulating and dynamic job Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for a Team Leader for one of our clients a company offering comprehensive cost management claims processing and medical assistance services.
What is in it for you:
Annual salary from $61000 to $69000 based on your experience.
Performancebased bonus tied to company performance and profitability paid out in late fall.
Permanent fulltime position: 40 hours per week; possibility of oncall work and additional shifts may be required.
Hybrid schedule requiring a minimum of 2 days of inoffice presence.
Generous vacation: 3 weeks of vacation per year.
Personal time: 24 hours in the first year 36 hours in the second year and 48 hours thereafter.
Comprehensive benefits package (available after 90 days of employment): including dental and medical insurance as well as additional benefits such as massage sessions chiropractic care and more.
Retirement savings plan: Registered Retirement Savings Plan with the opportunity to contribute up to 4% of your salary matched by the company.
Responsibilities:
Develop and support employees through training skill development coaching careerpathing motivation performance evaluation and clear communication of expectations on an ongoing basis.
Recognize high performing employees and take action to improve results for underperforming employees.
Work with Director to understand evolving business requirements and support implementation of strategic decisions necessary to achieve results.
Resolve escalated claimant issues seeking input from other departments and stakeholders as required.
Monitor service level work output and quality results on a consistent basis and take remedial action when appropriate.
Identify opportunities for improvement in all aspects of the department. Propose solutions and help to implement them.
What you will need to succeed:
University degree or college diploma preferred.
Previous leadership experience preferred.
Good understanding of travel insurance insurance terminology and case management.
Proficiency in Microsoft Office suite.
Excellent organizational skills with a strong attention to detail and good problemsolving skills.
Excellent communicator.
Ability to multitask and manage competing priorities.
Ability to coach and lead in a team environment.
Ability to handle sensitive and confidential information.
Show empathy understanding and patience to customer needs and ability to deal with sensitive and stressful situations.
Bilingual in English and French (spoken and written).
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
Employment Type
Full Time
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