Supervisor Revenue Operations
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Job Description
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Key Responsibilities
The Supervisor, Revenue Operations is responsible for customer-centric, efficient and compliant commercial transactions for the Hikma Pharmaceuticals business. This role will plan, organize, direct and manage activities ensuring the proper and timely processing of various types of customer’s Chargeback and Rebates claims. This role also includes communicating and understanding contract agreements and company policies that pertain to claims. It is the responsibility of the person in this role to ensure the delivery of high quality service to direct customers, indirect customers and our sales force team that exceeds customer expectations and company standards. This role requires someone who can identify areas of opportunity and be able to initiate action plans to work toward continuous improvement.
- Responsible for supervising, processing, preparing, validating, and executing direct and indirect sales reports as requested by internal and external business partners.
- Responsible for Chargeback, Rebates and Admin Fees in accordance with terms and conditions of partner agreements. Calculate brand/generic claims accurately and timely, provide monthly accrual needs to Revenue Management teams.
- Responsible for pulling together the chargeback, rebate and admin payment support for the review and verification by the Revenue Operations leadership team for approval.
- Supports peers, superiors and leadership in chargeback and rebate reviews, analyses and reporting as needed.
- Prepares trend analyses on historical payments compared to current payment trends and reports out to peers, superiors and leaders on findings.
- Analyze customer deductions and actively manage accounts receivables.
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Essential Duties and Responsibilities
Strategy and Planning:
- Planning, organizing, and managing the Revenue Operations function
- Handling escalated customer issues
- Metric reporting
- Minimizing claim time resolution
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Team Management
- Working with, training and coaching team members
- Monitoring and tracking individual and team performance against established productivity and quality metrics
- Monitoring and managing team work queues, prioritizing, and
Employment Type
Full Time
