SQL Cloud Rapid Resp....
SQL Cloud Rapid Response Engineer
Posted on :
11-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 414601
- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those customers. Occasionally, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer focus skills.
- Provide advanced troubleshooting to analyse problems and develop solutions to meet customer needs.
- Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
- Maintain strong working knowledge of products and report software bugs and customer product enhancements to the Product Group.
- May act as technical focal point in cooperative relationships with other companies.
- Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.
- Engage and collaborate with other Microsoft groups, including escalation teams and the R&D Team, and 3rd party support partner (Open Source), in gaining resolution to critical, complex issues.
- Provide exceptional customer service in politically charged environments.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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