Software Support as Customer Care Agent for Social-Impact Software (m/w/x, 25-38,5 h)
Posted on :
16-08-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1433304
This is a remote position.
We are Formunauts and proud to support more than 100 great charities in Europe and Latin America to achieve their goals. Our clients include amazing Charities like Amnesty International, Doctors Without Borders, WWF and Greenpeace.
Our multi-award-winning SaaS solution has been making fundraising campaigns more efficient since 2014, thereby increasing our customers' available funds. Since 2020, we have been empowering important projects with the world's first marketplace for face-to-face fundraising, democratising the market and opening up new potential for organisations and social impact startups.
With our service, we help our customers to be able to concentrate on their core competence: making the world a better place!
We need your help with this!
What we offer:
- a job with meaning on behalf of international charities
- the opportunity to work in the home office, but also in our office in the center of vienna
- flat hierarchies and therefore plenty of freedom for your good ideas
- mentoring in the onboarding process
- work in a young international team on a highly innovative product
- we are constantly growing and so are your personal development opportunities
As a Software Support Agent, you and your team will:
- design with our editor digital face-to-face campaigns for our charity partners
- answer technical support requests from our users & solve problems
- configure and monitor imports and exports
- design help articles, newsletter posts and other content
- advise & train customers on how to use our service
- bring important ideas and needs to the product team
- make fundraisers and donors happy through smart digitization
We are looking for you because you:
- are willing to go the extra mile for our customers
- enjoy communication AND software
- are a digital native and operate Office & Co in your sleep
- are solution-oriented, stress-resistant and have a good feeling for your counterpart
- speak and write English, other foreign languages would be good
- already have experience or training in the field of customer care/IT/graphics/fundraising
- ideally were even a fundraiser and speak the language of our customers
- Bonus: experience with HTML and other front-end languages
Our joint work can mean millions in additional revenue for our clients and their important projects.
Would you like to become part of Formunauts? Then apply quickly and we might get to know each other soon! The monthly salary for full-time employment is 2,000 to 2,800 gross (14 salaries) according to qualification (junior/senior/expert).
Employment Type
Full Time
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