We are working with a leading multinational technology BPO business. Together were looking for a Germanspeaking Social Media Agent for their office in Lisbon. The employee would join a team that works with social management of a major video streaming platform.
Location: Lisbon Portugal
Employment type: Fulltime
Remuneration: Base salary bonuses
DUTIES AND RESPONSIBILITIES:
- Communicate with social media commenters
- Support clients queries pertaining to channel management and performance channel analytics and any technical issues in a friendly and accurate manner
- Ensure customer satisfaction and provide professional customer support
- Be an Incredible Communicator: Able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships
- Focus on delivering on key results like customer satisfaction first time resolution efficiency and quality metrics
- Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
- Identify when the issue should be reassigned to another department or more senior representative
REQUIREMENTS:
- Professionally fluent in German both oral and written. Fluent in English (at least B2 level)
- At least 2 years BA/BS degree or equivalent with a good academic record
- At least 12 months of direct customer service experience required preferably in
- contact centers
- At least 1 year of experience in Digital Marketing or Social Media management role (Community Content & Social Media Management) for a client
- An enthusiasm for Social Media technology
- Interest/working knowledge in online media video streaming platforms platforms such as Reddit X (old Twitter)
- Critical thinking and strong problemsolving skills able to investigate and followup appropriately or make judgments and escalate when necessary
- Excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Resourceful and empathetic personality
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Life Insurance
- Schedule changing weekly 8 hours per day 5 times per week within operating hours from Monday to Sunday from 9AM to 6PM
- Family Plan (Spouse/legal partner and children)
- 2 month training agreement 1 year fulltime contracts with 30 days probation
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance
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