Social Media Agent German speaking

• Communicate with social media commenters
• Support clients queries pertaining to channel management and performance channel analytics and any technical issues in a friendly and accurate manner
• Ensure customer satisfaction and provide professional customer support
• Be an Incredible Communicator: Able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships
• Focus on delivering on key results like customer satisfaction first time resolution efficiency and quality metrics
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
• Identify when the issue should be reassigned to another department or more senior representative

• Professionally fluent in German both oral and written. Fluent in English (at least B2 level)
• At least 2 years BA/BS degree or equivalent with a good academic record
• At least 12 months of direct customer service experience required preferably in
• contact centers
• At least 1 year of experience in Digital Marketing or Social Media management role (Community Content & Social Media Management) for a client
• An enthusiasm for Social Media technology
• Interest/working knowledge in online media video streaming platforms platforms such as Reddit X (old Twitter)
• Critical thinking and strong problemsolving skills able to investigate and followup appropriately or make judgments and escalate when necessary
• Excellent writing and verbal communication skills to simplify technical language for nontechnical users
• Resourceful and empathetic personality

• Excellent remuneration package based on experience skills and performance
• Life Insurance
• Schedule changing weekly 8 hours per day 5 times per week within operating hours from Monday to Sunday from 9AM to 6PM
• Family Plan (Spouse/legal partner and children)
• 2 month training agreement 1 year fulltime contracts with 30 days probation
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance

social media,customer,management,german,customer satisfaction,technology,customer service,customer support,social media management,digital marketing,content management,english,chat,email,technical support,online support,on-call support