Shopify Support Specialist

Job Description: Shopify Support Specialist

We are seeking a highly motivated and customerfocused individual to join our team as a Shopify Support Specialist. In this role you will be responsible for providing outstanding technical support and assistance to our customers using the Shopify platform. You will play a crucial role in ensuring our customers have a seamless experience while using Shopify to run their online businesses.

Responsibilities:

• Respond to customer inquiries and provide timely and accurate solutions to technical issues related to the Shopify platform.
• Provide guidance and support on best practices for using Shopifys features and functionalities.
• Collaborate with internal teams to escalate and resolve complex technical issues that require further investigation or development.
• Maintain a high level of product knowledge and stay uptodate with the latest updates and releases from Shopify.
• Proactively identify opportunities to improve customer satisfaction and provide feedback to the relevant teams.
• Document customer interactions including technical solutions and product feedback in our support ticketing system.
• Contribute to the development of support resources such as knowledge base articles video tutorials and FAQs.

Requirements:

• Previous experience in a customer support role preferably in a technical or softwarerelated environment.
• Strong knowledge of the Shopify platform and its various features and functionalities.
• Excellent problemsolving and troubleshooting skills with the ability to think critically and analytically.
• Outstanding verbal and written communication skills with a focus on providing exceptional customer service.
• Ability to work independently and as part of a team in a fastpaced and dynamic environment.
• Attention to detail and ability to prioritize and manage multiple tasks effectively.
• Familiarity with ecommerce concepts and online business operations is a plus.
• Knowledge of HTML CSS and JavaScript is a plus.

If you are passionate about helping customers succeed with their online businesses thrive in a collaborative environment and have a strong technical aptitude we would love to hear from you. Apply now to join our team as a Shopify Support Specialist!