ServiceNow Telecommunications Service Management

Role: ServiceNow Telecommunications Service Management (TSM) Implementation Specialist

Location Arlington VA

Hybird : 3 days onsite

Job Summary:

Client Job Title: ServiceNow Telecommunications Service Management (TSM) Implementation Specialist

Job Description:

Design and architect ServiceNow solutions tailored to the telecommunications industry with a focus on telecommunication service management.

Collaborate with stakeholders to gather requirements define business processes and translate them into technical specifications.

Develop custom applications modules and integrations within the ServiceNow platform to streamline telecommunication service management processes.

Qualifications:

Minimum of 10 years of experience working with the ServiceNow platform

Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM)

Certified System Administrator (CSA)

Certified Implementation Specialist in CSM and FSM

Bachelors degree in computer science Information Technology or related field.

Strong understanding of programming fundamentals including:

Data types (strings numbers booleans arrays objects)

Control structures (if/else loops conditional statements)

Functions and modules

ObjectOriented Programming (OOP) concepts (classes objects inheritance polymorphism)

Proficiency in JavaScript including:

Syntax and semantics

DOM manipulation and events

Asynchronous programming (callbacks promises async/await)

Error handling and debugging

Familiarity with HTML CSS and XML including:

HTML structure and syntax

CSS selectors and styling

XML syntax and parsing

Web Development/FrontEnd Skills:

Strong understanding of web development concepts including:

Responsive web design (RWD) and mobilefirst development

Singlepage applications (SPAs) and clientside rendering

Web performance optimization (WPO) and accessibility

Proficiency in frontend frameworks and libraries including:

React Angular or Vue.js

Bootstrap or other CSS frameworks

Experience with web development tools including:

Webpack or other modulebundlers

Babel or other transpilers

ESLint or other code linters

ServiceNow Specific Skills:

Indepth knowledge of ServiceNow development including:

ServiceNow architecture and data model

Table and field structures

Business rules workflows and approvals

Scripting (JavaScript Groovy etc.)

Integration with external systems (REST SOAP etc.)

Experience with ServiceNow development tools including:

Studio (application development scripting and debugging)

Update Sets (managing and deploying changes)

ServiceNow APIs (REST SOAP etc.)

Familiarity with at least 3 ServiceNow modules and applications including:

IT Service Management (ITSM)

Database Skills:

Strong understanding of database concepts including:

Data modeling and schema design

Normalization and denormalization

Query optimization and indexing

Proficiency in database management systems including:

Relational databases ( MySQL PostgreSQL etc.)

NoSQL databases ( MongoDB Cassandra etc.)

Experience with database design and development including:

Creating and modifying database schemas

Writing SQL queries and stored procedures

Optimizing database performance and troubleshooting issues

Information Architecture Skills:

Strong understanding of information architecture principles including:

Taxonomy and ontology

Content modeling and metadata

User experience (UX) and user interface (UI) design

Experience with information architecture tools and techniques including:

Creating and managing taxonomies and ontologies

Designing and implementing content models and metadata schemas

Developing and maintaining information architecture documentation and standards

Familiarity with information architecture frameworks and methodologies including:

Zachman Framework

TOGAF

Information Architecture Institute (IAI) standards

Additional Technical Requirements:

Experience with agile development methodologies such as Scrum or Kanban

Familiarity with version control systems such as Git

Knowledge of cloudbased technologies such as AWS or Azure

Understanding of DevOps practices such as continuous integration and continuous deployment

Experience with IT service management frameworks such as ITIL

Familiarity with security best practices and compliance regulations

Nice to Have:

Experience with other programming languages such as Java or Python

Knowledge of machine learning and artificial intelligence concepts

Familiarity with containerization (Docker etc.) and orchestration (Kubernetes etc.)

Certification in ServiceNow development or administration

Soft Skills:

Excellent problemsolving skills with the ability to troubleshoot and resolve complex technical issues

Strong communication and collaboration skills with the ability to work effectively with both technical and nontechnical stakeholders

Ability to work in a fastpaced environment and adapt to changing priorities and requirements

Strong attention to detail and commitment to delivering highquality solutions