ServiceNow Architect ITSMCSMFSM

Title: ServiceNow Architect (ITSM/CSM/FSM)

Location: Remote

Full time

Job Details:

An architect role is a critical role for business success and as an architect you will work closely with Capability and Technical Product Owner Enterprise Architect BPCs Technical Consultants BAs along with other Business stakeholders to ensure that the solution proposals that you are making for build is fit for purpose and well aligned with the future aspiration of the organization.

As an architect you will be accountable for designing an E2E Solution Blueprint to meet customer requirements aligned with features and functionality of the ServiceNow platform wherever possible.

The Architect positions within ServiceNow practice is a trusted advisor role and as such provides thought leadership mentoring and guidance to drive the next level of customer/employee/creator workflows to the client.

Responsibilities

Solutioning designing and building the ServiceNow solution that addresses business needs of the client.

Understanding the business context and translating functional and technical requirements into a sustainable ServiceNow solution.

Presenting the different solution options against a business problem to Architecture Review Board (ARB)/Technical Design Authority (TDA) and getting concurrence of the same from ARB/TDA.

Defining an overall Data Architecture to ingest the data into ServiceNow platform for Day0 load and delta load.

Leading the platform design including integrations between ServiceNow and other enterprise solutions like JIRA Workday using: SSO SAML SSL Web Services LDAP JDBC ODBC REST SCP FTPS

Delivering the epics and features on time and within budget by effectively managing cross functional multi location team.

Communicating key messages to clients and other stakeholders

Coaching and mentoring the junior members of the ServiceNow practice team

Support the development and configuration of ServiceNow in a variety of areas including but not limited to Service Portal Change Problem Incident Service Catalog Knowledge Configuration Management Database (CMDB) Reporting and SLAs.

Professional Experience

Proven experience in the delivery of largescale technology transformation projects including experience in the Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM HRSD CSM FSM or GRC.

Minimum 12 years of experience in delivering IT projects with at least 3 years as a ServiceNow Architect

Proven experience in configuration customization development and administration on the ServiceNow platform

Proven experience in implementing new functionality using Variable sets Forms design Business Rules UI Policies Client Scripts Access Control Lists Workflow Activities Flows Script Includes Transform Map etc.

Proven experience in working within both waterfall and Agile/Scrum methodologies.

TOGAF and Certified Implementation Specialist Certifications in any of the ServiceNow products are preferred.