Service Manager

Job Description

Job Summary:

• The person to be hired for the positionwill have Egypt country responsibility for any technical aspects including but not limited to projects execution, installations, implementations, warranty, service, training, knowledge transfer, etc.

Primary Responsibilities include but are not limited to the following:

• Leads AIC’s technical and projects team presence in Egypt market and maintain the existing maintenance contract in good manner and increase volume and value of the maintenance contracts.
• Implements AIC’s service Plan and strategy.
• Works with multiple functions of the AIC organization – Sales, marketing, Business Units Managers and the business analysis team in an effort to achieve optimal AIC sales results as a member of the AIC Distribution Team.
• Defines the responsibilities of the technical team and supervise the contracts.
• Supervising the AIC technical team through direct face-to-face visits/meetings and coaching the engineers and technicians for optimal performance.

I. Summary

• The Technical Manager (MD)appliesprofessionalprinciples, practices,andtechniquestolead service and projectsteams and control quality and projectsschedule, cost,andperformancerisksto ensuresatisfied customers before and after sales. This rolehas ultimateresponsibility forall assigned projects and managescustomersatisfaction, definition, planning,monitoring, and othersaspectsof allsales.

II.EssentialDuties& Responsibilities

• Responsible to thoroughlyunderstandandcommunicatestakeholderrequirementsto appropriateteammembers, andmanageall requirementsaccordinglytorealizeeach for the stakeholder.
• Establish clearownershipfor the technical unit, service contracts results and products portfolio, projecttasks,ensurethattechnical and projectteams’ membershavethetoolsneeded, and providetimelyfeedback.
• Conductregularstatusmeetings withallstakeholders, keepingthestakeholder’sneedsand requirementscontinuouslyin view.
• Workcollaborativelywithproducts team andsalesstafftomaintainthoroughknowledge of productscapabilities,andtoensurethat allcommunications betweenAICandits stakeholdersareprecise.
• Coordinateand facilitatedeliveryof technicalobjectives.
• Trackprogressandreview salestasks tomakecertaindeadlinesare metappropriately.
• Assess technicalissues andidentifysolutions tomeetproductivity,quality,and customersgoals.
• Proactivelycommunicate technical status,projectsstatus, issues&risksto management.
• FollowAIC policies,procedures and methodologies.
• Otherdutiesmaybeassigned.

ImplementationDuties&Responsibilities

• Define&maintainalltechnical processes,manage services through service team and direct,implementationlifecycle;coordinate documentationwhen needed.
• Arrange customer and technicaltraining andaligntrainingwith customer goals.
• Resolvetechnical issues with sales department teamwhen theneedarises,and escalating appropriatelyas needed.

Job Requirements

Mandatory technical experience: (At least 7 years proved experience)

• ID Card issuing and printing.
• Access Control.
• VMS & Surveillance systems (CCTV).
• Access Automation (Automatic gates).
• Detection products (UVIS, X-Ray, etc).
• Parking Guidance and Management.
• RFID & Mobile Computing.

Competencies

Toperformthe jobsuccessfully, an individual shoulddemonstrate thefollowing:

• Technical Management-Develops products technical and serviceplans;Coordinates accounts;Communicates changesand progress;achieve the technical-sales target and supervise theprojects ontimeandbudget;boost the technicalteamactivities.
• Delegation-Delegatesworkassignments;Matches theresponsibilitytotheperson;Givesauthority toworkindependently;Sets expectations and monitors delegated activities;Providesrecognitionfor results.
• Teamwork- Balancesteamandindividual responsibilities; Exhibitsobjectivityandopenness to others'views;Givesandwelcomes feedback;Contributes tobuildingapositiveteamspirit;Puts successofteamaboveowninterests;Able tobuildmoraleandgroupcommitmentstogoals and objectives;Supportseveryone's efforts to succeed.
• ChangeManagement- Develops workableimplementationplans;Communicates changes effectively;Builds commitmentand overcomesresistance; Preparesandsupportsthoseaffected by change;Monitorstransitionandevaluatesresults.
• Leadership- Exhibits confidenceinself and others;Inspiresandmotivatesothers to performwell; Effectivelyinfluencesactions and opinionsofothers;Accepts feedbackfromothers;Gives appropriaterecognitiontoothers.
• Males only