Service Management Jobs in Cairo

Conduct monthly governance meetings with suppliers Escalation management related to suppliers and performance Act as conduit for communication between internal teams and suppliers Performance Management: Performance reporting review to assure supplier service performa More...

Customer Experience & Service Management Manager Leading and driving initiatives related to the company's Customer Experience strategy. Driving Voice of Customers initiatives and providing senior leadership with customer feedback, data, and insights Enhancing the overal More...

Handel RAYA Customer users consulting to apply the ITIL / ITSM best practices -Gather, analyze customer requirements and map the needs to the ITSM solutions -Handle implementation, integration, customization and support of Service Management / Monitoring / Automation tools -Conduct UA More...

Responsibilities: To ensure all customer orders are processed through the system in line with KPI's. Download MT / Distributor customer orders from the customer portal and process them in Back office system using agreed tools and steps to ensure the accuracy and efficiency of th More...

We seek an Account Management Administrator who will be responsible for working closely with Account Managers and Account Executives to help support our client engagement and account management activities. The right candidate is an independent thinker, adept at building strong relatio More...

The ability to work together and cooperate with the work team. Proficiency in oral and written communication skills. Possessing creativity and devising appropriate solutions to problems. Flexibility and ability to face work pressures and challenges. Commercial awareness and understand More...

Responsiblity; Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies.

Answer incoming calls from customers promptly and professionally. Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback. Respond to customer inquiries via chat and email in a timely and courteous manner. Provide accurate information about pro More...

Responsibilities: Review & update the travel policy whenever needed to reflect the changes in the business needs and present to approval for the concerned stakeholders Receive, review and process business travel requests in a timely manner in accordance with the approved travel More...

Responsiblity: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products in More...

Responsibilities: Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices More...

The ability to work together and cooperate with the work team. Proficiency in oral and written communication skills. Possessing creativity and devising appropriate solutions to problems. Flexibility and ability to face work pressures and challenges. Commercial awareness and understand More...

The ability to work together and cooperate with the work team. Proficiency in oral and written communication skills. Possessing creativity and devising appropriate solutions to problems. Flexibility and ability to face work pressures and challenges. Commercial awareness and understand More...

Understanding business cycles of outsourcing and managed services Manage demand from users on IT services , physical security and supervise the delivery Assist in building and updating Service Catalogue to streamline the services Ensure the service operation is running smoothly a More...

Putting plans for organizing staffing to run the plant services department in efficient way to cut cost and improve profitability Prepare & implement public relations & strategies to improve our company image & profile with our major clients to maximize our market share More...

The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved Define service level agreements (SLA) related to contracted services and have an excellent understanding o More...

Provide technical guidance and expertise to team members in the successful implementation, configuration, and administration of operating systems, Oracle databases and application servers Collaborate with stakeholders, including project managers, system architects, and business ana More...

Job Description Lead the process of clients` paid services starting from sending a quotation, monitoring the execution until final closure by signing client satisfaction form. Handle the process of installing the electricity meters for the units, maintenance services for residents More...

Responsiblity: Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the p More...

Responsibilities Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the More...