Operations Executive Customer Service Executive
Posted on :
31-12-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2426994
Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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