Service Desk Enginee....
Service Desk Engineer
Posted on :
06-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 660178
- Dealing with incoming faults in a professional, courteous manner over the phone and via email
- Taking ownership of faults and managing them in a logical and methodical manner
- Correctly logging incidents and faults, categorising and prioritising them in line with team procedures
- Conducting full and through diagnostics with end users to enable first point of contact fault resolution
- Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
- Diagnosing and resolving problems to the customers satisfaction
- Maintain and develop own knowledge and skills to assist with first time fault resolution
- Identify and escalate repeat issues or service risks into service management teams
- Sharing knowledge with team colleagues
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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