Service Desk Coordinator

• Handle all import requests in accordance with service standards and processes(Remote booking global procedure)

• Deliver best in class customer service by fulfilling each customer’s needs while adhering to DHL policies

• Respond to customer queries regarding information on prices, customs requirements shipping Queries etc, through MCT(Multichannel Tool), CS Hotline.

• Offer customer the suitable DHL shipping service based on customer needs.

• Assign booking through DHL tools for Receiver paid Customers.

• Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, Extended liability, proactive trace , DTP etc) during the course of interacting with customers and proactively sells these to generate additional source of revenue.