Service Desk Agents English Speakers

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Provide English-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.

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Document and track all customer interactions and resolutions accurately in the ticketing system.

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Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.

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Follow established procedures for incident management, problem management, and service request fulfillment.

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Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.

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Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.

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Stay up to date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.