Service Delivery Manager

Hi

Hope you are doing well

This is Prabhat Anand from Siri info Solutions. We have a job opening for Service Delivery Manager Role. Please have a look at the job description and let me know if you are interested in applying for this role.

I will work with the client to get your interview scheduled once you acknowledge your acceptance to move forward.

Position: Service Delivery Manager

Location: Dublin OH

Job Type: FullTime

Job Description:

Job Description: As the Service Delivery Manager for Field Services Onsite IT Support and Onsite Deskside Support you will oversee a large team responsible for providing comprehensive IT services to endusers. Your role extends beyond operational management to include strategic oversight resource allocation vendor management and ensuring adherence to SLAs and KPIs. Reporting on team performance incident management SLA compliance and customer escalations will be integral to your responsibilities ensuring the delivery of highquality IT services and maintaining customer satisfaction.

Qualifications:

Bachelors degree in information technology Business Administration or related field.

Proven experience in service delivery management with a focus on incident management SLA compliance and customer escalation handling.

Strong leadership and team management skills with a demonstrated ability to motivate and inspire teams to achieve high performance.

Excellent communication and interpersonal skills with the ability to interact effectively with customers vendors and internal stakeholders.

Proficiency in data analysis and reporting with experience using reporting tools and methodologies to track and analyze performance metrics.

Sound knowledge of ITIL framework service management principles and best practices.

Certifications such as ITIL PMP or similar are highly desirable.

Best Regards

Prabhat Anand

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