Service Delivery Manager
Role Purpose
Managing Reviewers working on system generated triggers/Alerts which relates to
Sanctions/PEP . Need to do a thorough check to understand if the triggered
individuals/our client who is using Client services are same/ Sanctioned to minimize
the Money Laundering risks and safeguard Wise from Financial crimes.
Lead also need to consider various AML risk factors and indicators to determine if the
Trigger/case needs to be escalated/ required more information from customer by the
analysts
Major Responsibilities:
Efficiently Manage alert investigations.
Understanding the alert type of Sanctions/PEP depending upon the
WOC/SDN data.
Writing a comprehensive analysis of the alert activity to support the decision
to resolve a case or RFI with customer /escalate for further action.
Contacting customer/Internal support team directly for required information
for clearing a case/Trigger
Report the investigation findings for internal review (e.g. External research
results PEP search review & analysis results from internal system searches
etc.)
Understanding the day to day procedural updates and implementing at
dealing with Trigger/Case.
Communicate effectively with internal and external partners
Should have understanding on Highrisk jurisdiction Sanction
entity/individual different types of trade sanctions SDN etc.
Build relationships with AML Investigations units and effectively communicate
and transfer information for case investigations
Strong people management and leadership skills.
Good Interpersonal skills and the ability to communicate at all levels including
presentation and public speaking skills.
Basic Details:
Flexible to work any shifts we may need to support the business beyond the
set timings.
Rotational Weekly off No Fixed Sat & Sun Week off
Training from office
Hybrid Model (should be flexible to do 100% RTO as per business
requirements)
AML/KYC screening Leading experience 8 Years
Skills Competencies and Experience Needed:
Bachelor s Degree
Good written and verbal communication skills.
Should be quick learner & Strong decision making skills
Should be customer/ risk centric
Should be able to work on strict timelines
Strong analytical skills
Ability to understand and interpret
Flexibility to work shifts
Maintaining a high degree of knowledge of appropriate laws and regulations.
Preferred any FinCrime certification.
Experienced of related experience AML Transaction Monitoring alert
clearing escalation investigation