senior tour operator operations manager

Become part of Zaman Tours in Amman, Jordan!

Zaman Tours attracts the best Jordanian tourism professionals, by offering the best net salary, and the best social benefits of any tour operator in Jordan.

Zaman Tours is one of Jordan s leading Tour Operators in the tourism-trade, offering inbound/income tourism services to both individual as well as group travellers from its offices in Amman, Jordan.

We are a family business, embracing international best-practice with the help of various international organisations such as the European Bank for Reconstruction and Development.

Zaman Tours is rapidly growing, and we are looking for passionate, competent, and entrepreneurial people to join our family-led team.

We are looking for a senior tour operator operations manager to work for Zaman Tours office in Amman.
This person must have at least 3 years of experience handling complex travel and tourism operations.

Perspective:

At Amman Tours we nurture and develop our employees to grow with our business.
Upon hire, you will complete an assessment of skills, strengths and needs. We invest in your career by helping you to learn new skills, so that you can responsibly improve your career, improve your compensation, while enjoying a work-life balance.

Job duties and tasks for the advertised job:

• Book and confirm local tour guides and schedule tour guiding assignments based on fit and availability
• Book transfers and transport according to the client s request and vehicle types
• Prepare accurate visa documents (Manifest) for clients upon arrival
• Manage client issues and disputes in town
• Responding to client and stakeholder calls at any time
• Coordinating the work between tour guides, drivers, airport crew, and other parties
• Excellent teamwork and internal collaboration with departments within the company
• Prepare advance file expenses and hand them to the escorting crew
• Being up to date with the latest regulations related to our work in the travel industry
• Responsible for the client support number 24/7
• Ensure accurate file delivery to tour guides and drivers and ensure excellent operations in terms of quality handling, timing, and coordination while clients are in town
• Follow up on client feedback and social media
• Ensure excellent operating of tours and activities while in town
• Excellent attention and follow-up on daily operations related to each booking
• Ensure delivery of visa documents for airport crew and manage operating procedures caused by flight cancellation and delays like reservations of the services
  

Requirements

How to succeed in this Job?

Personal attributes:

• High attention to detail, as this is where we make the difference for our clients
• An active personality, flexible to work in line with the needs of the business while having the self-discipline to achieve life-work balance between family, work and personal needs
• Your 100% commitment to sustainable tourism =
• Professional attributes:

• Must have at least 3 years of experience handling complex travel and tourism operations with a Jordanian tour operator
• Hands-on experience with tour operator CRS and CRM software
• Advanced MS Excel skills and related Microsoft applications
• Knowing Jordan s sites, attractions, and services in depth
• Fluent in Arabic, and excellent English skills (Speaking and writing)
• Clean driving license

Benefits

Zaman Tours attracts the best Jordanian tourism professionals, by offering the best net salary, and the best social benefits of any tour operator in Jordan.

• 5-day working week, 40-hours per week, office based in Amman, Jordan, with business travel in Jordan
• A variable salary incentive is offered on top of the agreed gross salary, based on achieved KPIs
• Benefits: Company mobile phone also for private use, notebook with licensed MS software, private health-insurance, travel-allowance home-office, and a daily lunch
• Personalised Training & Development plan, including onboarding-training provided by Senior International Advisors from international organisations such as the European bank for Reconstruction and Development
• Annual performance review, on which basis the next career step and improvement of salary and benefits are managed

Application process:

Attention: The successful hire must be eligible to live and work in Jordan without the need for the employer of sponsoring visa or work-permit. No relocation expenses will be sponsored for candidates who would need to relocate to Amman.

• This application is administrated by e-JOBSAPP (www.e-jobsapp.com)
• We respect your privacy, by applying GDPR (General Data Protection Regulation) and Jordanian legalisation
• For this reason, applications are accepted only via the link shown in this advertisement. We do not accept applications by phone, social media, or email

Your application will be acknowledged via e-mail upon receipt. In case you do not hear back from us besides this acknowledgment within 14-days of application, you are to consider your application unsuccessful. We may refer to you in future, should an alternative job come up which meets your profile. In case you wish to remove your details from our database you can request this via the website through which you have applied.

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