Senior Team Leader

NRC seeks to enhance its accountability and impact by regularly engaging with affected communities and its beneficiaries in order to ensure all feedback and complaints received are addressed, followed up, and utilized to enhance the understanding of the consequences of its programming. NRC works through an established centralized, transparent and widely communicated complaints, response and feedback mechanism (CRFM).
The purpose of the accountability team leader is to lead and manage the NRC’s accountability system and ensure complaints and feedback are adequately handled. The team leader will lead in communicating to the programme team on a timely basis to ensure complaints are addressed as per internal SOPs and feedback loops are closed. In addition, support the country office in organizing capacity building and training/refresher training sessions as and when required.