Senior Supervisor
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Job Description
Manage and provide coaching and/or training to team.
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Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.
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Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
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Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium-sized customer base.
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Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium-to-small team of customer service representatives and/or supervisors.
Employment Type
Full Time
