Senior Customer Insi....
Senior Customer Insights Analyst
Posted on :
12-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 606097
- Design, Measure and report periodic comprehensive and ongoing performance dashboards including NPS, QoS and Dynamic Voice of Customer surveys and measures for all interfacing operations to stakeholder management.
- Fully analyze customer satisfaction and dissatisfaction metrics with assessment of process implementation and recommend specific opportunities of improvement
. - Execute data analysis assignments to support customer experience process owners, and identifying process and customer experience improvement opportunities based upon qualitative and quantitative customer feedback.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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