Senior Business Anal....
Senior Business Analyst Tech Lead 32791
Posted on :
02-03-2024
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1 Vacancy
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Monthly Salary
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Vacancy
1 Vacancy
Posted on :
02-03-2024
Job Description
Req ID : 2585888
Exp: 5yrs
Location: Pune/Hyderabad/Bangalore/Chennai
Candidate must be ready to work for rotational OnCall shift. Shift allowance will be provided.
Candidate should be willing to work in US business hours.
Experience in Cerner or Allscripts should be there in all the below JD s.
Preferred profiles with Healthcare Application Support
Ambulatory
5 Years Experience in Healthcare IT Support with Net Health Therapy experience.
5 years Net Health Therapy implementation and maintenance experience
2 years Ready Set application support experience required.
2 years experience with support software (ServiceNow or similiar)
1year minimum experience working with HL7 interfaces
Ability to communicate effectively with vendors.
Ambulatory workflow knowledge required.
Maintain a high degree of business knowledge in the supported business areas and applications with deep understanding of operational processes and requirements.
Provide application/infrastructure support and respond to requests and inquiries from users within the predetermined timeframe of the applicable service levels.
Identify solutions to work around open issues/problems that are under investigation or pending resolution.
Document and track case histories issues and actionable steps taken.
Communicate issues and opportunities to the support team leadership.
Troubleshoot and resolve requests and test fixes.
Identify root cause and implement continuous improvements to reduce repeat experiences.
Create adhoc and custom reports for all systems in response to requests.
Must be willing to work in US business hours and follow oncall rotation.
Radiology
Direct knowledge/experience with any 3 or more of the following applications.
Siemens Syngo Radiology Information System
GE Centricity Radiology Information System
MRS Mammography Reporting System
Magview Mammography Reporting System
PenRad Mammography Reporting System
Familiarity and/or experience (extensive preferred): 7 years minimum.
Radiology Informatics data management and clinical workflow experience.
Troubleshooting Skills related to interoperability of Imaging Informatics.
Must be willing to work in US business hours and follow oncall rotation.
Oncology (Mosaiq)
5 Years Experience in Healthcare IT Support with Oncology workflow knowledge preferred.
Experience in Mosaiq support and Mosaiq application upgrades.
2 years experience with support software (ServiceNow or similar)
1year minimum experience working with HL7 interfaces.
Basic understanding of servers including physical virtual and Citrix
Ability to run medication updates in Mosaiq.
Experience with Procedure Code Libraries Treatment planning systems Elekta products and other ancillary products that interface with Mosaiq.
Provide application/infrastructure support and respond to requests and inquiries from users within the predetermined timeframe of the applicable service levels.
Identify solutions to work around open issues/problems that are under investigation or pending resolution.
Communicate issues and opportunities to the support team leadership.
Identify root cause and implement continuous improvements to reduce repeat experiences.
Should be having hands on experience in configuring the application in scope and solve production/upgrade/change issues.
Must be willing to work in US business hours and follow oncall rotation.
Oncology (Aria)
5 Years Experience in Healthcare IT Support with Aria MO and RO support experience and upgrades.
2 years experience with support software (ServiceNow or similar)
1year minimum experience working with HL7 interfaces
Basic understanding of servers including physical virtual and Citrix
Oncology workflow knowledge required and ability to run medication updates in Aria.
Experience with Procedure Code Libraries
Familiar with Aria RO including treatment planning systems.
Familiar with Aria MO including medication ordering and dosing.
Familiar with Varian products and other ancillary products that interface with Aria
Maintain a high degree of business knowledge in the supported business areas and applications with deep understanding of operational processes and requirements.
Provide application/infrastructure support and respond to requests and inquiries from users within the predetermined timeframe of the applicable service levels.
Identify solutions to work around open issues/problems that are under investigation or pending resolution.
Document and track case histories issues and actionable steps taken.
Communicate issues and opportunities to the support team leadership.
Troubleshoot and resolve requests and test fixes.
Identify root cause and implement continuous improvements to reduce repeat experiences.
Should be having hands on experience in configuring the application in scope and solve production/upgrade/change issues.
Create adhoc and custom reports for all systems in response to requests.
Must be willing to work in US business hours and follow oncall rotation.
Oncology (Misc. Apps)
5 Years Experience in Healthcare IT Support with experience in Sun Nuclear products and Sun Nuclear software upgrades
2 years application experience with most of the following products: Insightive BrainLab Doc3EHR MIM Mobius 3D MUCheck PipsPro and RadCalc and product upgrades.
2 years experience with support software (ServiceNow or similar)
1year minimum experience working with HL7 interfaces
Basic understanding of servers including physical virtual and Citrix
Oncology workflow knowledge required
Experience with Procedure Code Libraries and treatment planning systems.
Familiar with Aria and Mosaiq and how they interface with the above listed apps.
Provide application/infrastructure support and respond to requests and inquiries from users within the predetermined timeframe of the applicable service levels.
Troubleshoot and resolve requests and test fixes.
Identify root cause and implement continuous improvements to reduce repeat experiences
Should be having hands on experience in configuring the application in scope and solve production/upgrade/change issues.
Create adhoc and custom reports for all systems in response to requests.
Must be willing to work in US business hours and follow oncall rotation.
Specialty
Experience with incident management tools like ServiceNow provision/user access tools ie. OOARS NARS.
Knowledge of HL7 creating build monitoring interfaces product configurations and provisioning.
SQL SSIS scripting is required for multiple applications such as MD Staff and Paragon v17 (labrad Rev Cycle (R1) etc.)
Use SSMS tools (SQL Registration scanning (ILE Image ) into OneContent Monthly Drug (FDB) interaction updates AC UPDATES ABN checker Annual 3M update CPT file.
Experience with admin support in applications such as Dragon Paragon EHR v15 MD Staff SickBay OTTR Dentrix UDS Pro
Design and develop complex Adhoc reports and identifying custom reports for customer request.
Experience with Citrix server maintenance SQL DB and supporting application updates.
Excellent communication and consulting skills and ability to troubleshoot and work independently.
Having knowledge to support Dragon and troubleshoot software applications integration with core EHR s such as Allscripts Sunrise Touchworks Athena Cerner EPIC etc .
Experience in configuring the application in scope and solve production/upgrade/change issues.
Facilitate and assist with multiple teams during technical and major incident bridge calls to identify troubleshoot issues and seek toward resolutions.
Obtain information from customers and conduct meetings with vendors to facilitate patches fixes and application update request.
Experience with reviewing editing SQL and SSIS packaging and reporting with SQL Server 2012 R2 and Microsoft Technologies.
Experience with SQL Server Reporting SSIS packaging Crystal Reports and other reporting software.
Additional experience can include programming to create and support user interfaces and various other sub applications to support the main Specialty application.
Candidate must have and understand basics of computer logic computer architecture and organization as well as the basics of operating systems.
Basic knowledge of Paragon v15 and v22 specific to the following applications: Paragon Accounts Payable Paragon Acute Care Paragon Automated Daily Systems Paragon Clinical Assessments CPOE Paragon Emergency Dept Paragon General Ledger Paragon Lab Management Paragon Lab Paragon Medical Records Paragon Med Reconciliation Paragon OR Management Order Management Paragon Patient Management Clinical Care Station Clinician Hub Clin Docs/Physician Documentation Paragon Radiology Paragon Registration Paragon Resource Scheduling
Knowledge and experience in configuring and creating new reports for MD Staff Credentialing application.
Knowledge MD Staff builds for new provider builds for on boarding and financial reports.
Having the ability to independently conduct meetings and work sessions with customers vendors etc.
Advanced analytical skills to troubleshoot issues/problems with Dragon.
Provide one and one support with physicians using Dragon Medical One voice recognition software.
Be able to work with physical or virtual servers databases and update certificates.
5 years of healthcare IT/application analyst support; 5years of healthcare experience
Must be willing to work normal business hours of operation 8am5pm EST and US Holidays
Analyst must be comfortable with being in the on call rotation as well as adhering to the US Client Holiday Calendar. Analyst must be able to effectively communicate with customers and vendors.
Care Management
GE Centricity Perinatal CC1/CC2 Certification mandatory with Clinical background preferred.
GE Centricity Perinatal DRM (report writing) certification/training.
Wellsky CarePort Admin and Report Module certification/training.
Symplr Midas 1 yr. minimum experience with monthly/quarterly/yearly updates and patch installs/upgrades.
Experience with support and configuration in any of these applications such as Cardiovascular Pulmonary and other specialty registries; GE Centricity Perinatal Wellsky CarePort Symplr Midas Milliman Care Guidelines Metriq Cancer Registry V5 Trauma Registries Neodata OBIX Intellispace Interqual and Optum Care Coordination (OCCP).
OCCP 2 yr minimum experience with configuration and build.
1 yr minimum Crystal Reporting Writing and SQL Writing experience.
Be able to work with interfaces having HL7 knowledge and Service Incident management tool.
Experience in loading server certificates server migrations data migrations.
Provide application/infrastructure support and respond to requests and inquiries from users within the predetermined timeframe of the applicable service levels.
Demonstrate proactive communication to clients after identifying common issues reported to support.
Communicate issues and opportunities to the support team leadership effectively and on call as per team rotation to manage incidents logged.
Monitor ServiceNow queues and use it to document all activities leading to resolution of issues.
Must be willing to work in US Business hours and provide oncall support.
Clinical Revenue Cycle Management RCM/Pt Accounting 3M Sr. Support Analyst
Required 8 years of handson support experience in 3M 360 3M CRS and 3M HDM.
Experience working with hospital admitting systems.
Strong working knowledge of HL7 interfaces troubleshooting diagnosing and modifying HL7 messages as needed.
Strong working knowledge of Microsoft Server functionality troubleshooting and diagnosing issues.
Experience in new 3M implementations as well as server migrations
Experience working with ADT ORU FTP interfaces and transfers.
3 years experience in Cerner integrations and issue resolution
Ability to review interface and system logs to diagnose and correct issues including but not limited to active directory files batch jobs failures.
Must be willing to work in US business hours.
Clinical Revenue Cycle Management RCM/Pt Accounting Patcom Optimum Sr. Support Analyst
Required 8 years support experience and full working knowledge of the Patcom/Optimum RCM Application
Required Ability to modify custom operational scripts using AIX language
Required 3 years experience in CyberScience coding
Ability to view and understand 100s of custom scripts in CyberScience and AIX
Experience in and working knowledge of frontend registration and coding applications
Ability to create maintain and modify scripts (batch post data extracts audit purposes)
Handson Experience with Patcom/Optimum upgrades and coordination
Ability to create and modify reports in Patcom/Optimum
Ability to maintain and update system tables in Patcom (Bed file Charge Master Revenue Rules etc)
Experience in monitoring and troubleshooting daily scheduled tasks (Dayend post dayend backups patient charges etc)
Working knowledge of Government Regulations and timelines for release and implementation.
Must be willing to work in US business hours.
Revenue Cycle Management RCM/Pt Accounting Nuance CDE One SMART eSONE Sr. Support Analyst
Required 3 years experience supporting SMART
Required 3 years experience supporting Nuance CDE One
Working knowledge of main hospital systems within EPIC Cerner and Meditech
5 years experience in an IT Support analyst role
Thorough working knowledge of HL7 transactions layout and format
3 years working in Hospital Billing and full understanding of the revenue cycle.
Must be willing to work in US business hours.
HIM Sr. Analyst (OneContent)
7 Years of IT Support/ 7 years as OneContent System Administrator.
Thorough understanding of workflow for documents coming into OneContent and Knowledge on how to build BDI Services for new feeds
Knowledge of how to manage magnetic and archival images.
Thorough understanding of how to access log files and troubleshoot for OneContent.
Knowledge of basic SQL commands to Query the Data Base for minor changes.
Thorough understanding of creating new users in OneContent as well as updating existing users.
Thorough understanding of how to create new document types in OneContent and basic server troubleshooting.
Thorough understanding of the numerous feeding systems and corresponding interfaces for OneContent.
Must be available to work 85 EST and participate in On Call Rotation
Must be willing to follow US Client Holiday calendar.
HIM Sr. Analyst (OnBase)
7 years experience working as an HIM AM support analyst.
7 years of healthcare IT experience with 5 years of OnBase application support experience required with System Administration knowledge.
Analyst must be able to effectively communicate with customers and vendors.
2 years of Epic application experience required with thorough understanding of how the two systems integrate together OnBase Administration Certification required.
Knowledge of networking concepts objectoriented technology data warehousing and relational database engines.
Experience with monitoring disk space on web/app servers processing servers and SQL servers sever patches.
Experience with monitoring windows event viewer
Experience with cleaning up data bases using utilities specific to our HIM applications.
Monitoring and processing batches for HIM specific applications
Experience with monitoring and checking HL7 integrations and event logs for HIM specific applications.
Experience with User Management Console
Experience with RightFax (serverbased application for paperless faxing).
Analyst must be comfortable working 85 EST shift. Analyst must be comfortable with being in the oncall rotation as well as adhering to the US Client Holiday Calendar.
HIM Sr. Analyst (Sovera)
8 years of experience in Healthcare IT Support (Specific to Sovera HIM Sovera PFS QuickChart/Quick Record MR View Overlook Imaging).
Understanding how to perform system checks specific to Sovera QuickChart/Quick Record MR View and Overlook Imaging.
Thorough understanding of checking for aborted/missing batches.
Thorough understanding of custom MACL/SCM feeds for volume and frequency.
Thorough understanding of how to perform checks on Soarian Facesheets and Consents for Volume and Frequency.
Thorough understanding of how to check PDF and TIFF files coming from upstream applications for errors and backlogs.
Thorough understanding of how to check feed files folders for backlogs checking error redo and error fatal for entries.
Must be available to work 85 EST hours and must be willing to participate in OnCall Rotation
Must be willing to follow US Client Holiday Calendar
Must be able to complete Incidents and assigned tasks within SLA time.
Must have a thorough understanding of how to perform Testing for Upgrades and Projects.
Experience with monitoring and checking HL7 integrations and event logs.
Experience monitoring disk space on web/app servers processing servers and SQL servers and performing Server Patches.
Patient Throughput
Interface across multiple internal IT groups including senior IT management operations management project leaders and end users.
Experience with Tele Tracking XT TeleTracking IQ interface engine (lguana) and HL7 knowledge.
Lead support (enhancements maintenance and production) of existing assigned hardware and software/applications
Investigate service outages and resolve issues to maintain system and infrastructure stability.
Communicate infrastructure/application problems and issues to key stakeholders including management development teams and end users.
Identify and manage operational problems and incidents according to established IT operation standards and processes.
Provide second level use/customer telephone support for assigned software applications.
Obtain patches fixes and product updates from software vendors through telephone contact bulletin boards and/or Internet services.
BS/BA in Computer Science Information Technology or an equivalent combination of education and/or experience
35 years of experience in operation support
Minimum 1 year of experience in infrastructure/software development
Experience with various server/desktop systems operating systems and diverse technical environments
Excellent customer service orientation and verbal communication skills
Ability to install software for and troubleshoot a wide range of applications.
Provide handson application support to application users.
Create adhoc and custom reports for all systems in response to requests.
Should be having hands on experience in configuring the application in scope and solve production/upgrade/change issues.
Identify root cause and implement continuous improvements to reduce repeat experiences.
Troubleshoot and resolve requests and test fixes.
Document and track case histories issues and actionable steps taken.
Maintain a high degree of business knowledge in the supported business areas and applications with deep understanding of operational processes and requirements.
Provide application/infrastructure support and respond to requests and inquiries from users within the predetermined timeframe of the applicable service levels.
Senior Living.
10 Years Experience in Healthcare with experience in Healthcare IT Support.
9 years experience with MatrixCare Software and need MatrixCare MediTure TruChart American Health Tech (AHT) PointClickCare and RTZ PaceCare applications.
6 years experience with Meditech software American Heath Tech (AHT) RTZ/PACECare PointClickCare.
5 years experience with IT support for Payroll Processing (MatrixCare and Kronos).
Experience in Incident Management tool (ServiceNow or similar)
5 years experience working with HL7 interfaces/Vendors
Have sufficient knowledge in Clinical Pharmacy Laboratory Financial and billing workflow in a hospital setting.
Experience with software development / deployment following SDLC; requirement gathering and management and QA procedures.
Experience with processing financial transactions for provider and hospital billing / claims and various accounts like GL AR AP etc.
Maintain a high degree of business knowledge in the supported business areas and applications with deep understanding of operational processes and requirements.
Provide basic and advanced troubleshooting and problem replication in order to identify / verify underlying cause of customer reported problems.
Document and track case histories issues and actionable steps taken in detail in issue tracker.
Be able to work with physical or virtual servers databases security certificates.
Be trained in various applications and have the tools you need to succeed; utilize your experience analytical skills knowledge base user guides and other internal resources to resolve application and technical issues.
Escalate calls with vendors according to defined support processes.
Have a strong attention to detail and an urgency to follow through to resolved issues by prioritizing them and addressing intelligently.
Must be available to work 85 EST and participate in On Call Rotation
Must be willing to follow US Client Holiday calendar.
application,it,healthcare
Employment Type
Full Time
Company Industry
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- Business requirements
- JD Edwards
- SDLC
- Systems Analysis
- Data Analysis Skills
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