Salesforce Admin

• Providing resolution of routine support issues and escalating recurring questions and support issues to the Sales Platform Leader for future action.
• Liaise with other senior managers for more advanced user support and/or troubleshooting.
• Provide regular updates to the UX team on user feedback to specific sales platform features or functions issues and/or needs for additional training and shares ideas for continually improving business and support processes.
• Implement minor enhancements on sales platforms monthly based on user feedback.
• Utilize and improve upon functional excellence practices and Global Sales Enablement tools.
• Collaborate with Global Sales Enablement teams to increase tool adoption and to promote enhancements.

Bachelors Degree in Business IT or related field or equivalent experience required

• Minimum of 3 years of relevant work experience
• Experience in Salesforce or equivalent Sales tools
• Familiarity with MS Office Power BI
• Experience working in a sales organization (sales representative sales support) preferred.
• Experience working in customer service or support preferred.