Remote Guest Service Agent

This is a remote position.

Job Summary:

As a Guest Service Agent you will play a pivotal role in delivering outstanding customer service to travelers seeking unforgettable experiences. This position involves assisting guests with their travel plans providing expert advice and ensuring a seamless and enjoyable journey from start to finish.

Key Responsibilities:

1. Customer Consultation: Engage with guests to understand their travel preferences interests and specific requirements for a personalized and memorable experience.

2. Itinerary Planning: Utilize your travel expertise to create customized itineraries recommending accommodations transportation activities and local attractions tailored to guest preferences.

3. Reservation Management: Handle bookings for flights hotels transportation and activities ensuring accuracy and efficiency in the reservation process.

4. Destination Knowledge: Stay informed about global travel destinations cultural nuances and emerging trends to provide guests with uptodate and relevant information.

5. Customer Assistance: Provide comprehensive support to guests addressing inquiries offering travel tips and ensuring a smooth and enjoyable journey.

6. Documentation Support: Assist guests in obtaining and organizing necessary travel documents including passports visas and any required permits.

7. Problem Resolution: Proactively identify and resolve potential issues ensuring guest satisfaction and a positive travel experience.

8. Vendor Collaboration: Work closely with travel service providers negotiating rates and securing exclusive offerings to enhance the overall guest experience.

9. Communication: Maintain clear and regular communication with guests providing updates addressing concerns and adapting itineraries based on guest feedback.

Requirements

Qualifications:

Degree in hospitality tourism business or a related field (or equivalent experience) is advantageous

Previous experience in a customer service or travelrelated role is advantageous.

Excellent communication and interpersonal skills to build positive relationships with guests.

Strong organizational and multitasking abilities with attention to detail.

Proficient in travel planning software and online booking platforms.

Knowledgeable about global travel destinations cultural nuances and industry trends.

Benefits

Benefits:

Certification Provided

Flexible hours (PartTime/FullTime

Competitive commission structure

Ability to earn residual income

Travel perks

E&O Insurance

Licensed and Bonded

Fraud Protection

Ability to earn IATAN card and join CLIA (Cruise Line International Association)