Remote Customer Serv....
Remote Customer Service Representative
Posted on :
25-12-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2420251
This is a remote position.
**Job Overview:**
As a Remote Customer Service Representative specializing in Travel Scheduling you will play a pivotal role in ensuring exceptional customer experiences by assisting clients with their travel plans reservations and itinerary adjustments. Working in a remote capacity you will be responsible for delivering timely and accurate information addressing inquiries and providing support throughout the travel planning process.
**Key Responsibilities:**
1. **Customer Interaction:**
Respond promptly and professionally to customer inquiries via various communication channels including phone email and live chat.
Provide friendly and knowledgeable assistance to clients seeking information about travel options schedules and reservations.
2. **Travel Planning:**
Assist customers in planning and scheduling their travel arrangements including flights accommodations car rentals and other related services.
Offer recommendations based on customer preferences and budget constraints.
3. **Reservation Management:**
Handle reservation requests and bookings ensuring accuracy and completeness of customer information.
Coordinate with internal teams and external travel partners to secure and confirm reservations.
4. **Itinerary Adjustments:**
Manage changes to existing travel itineraries including rebooking flights modifying accommodations and handling cancellations when necessary.
Communicate any updates or changes to customers in a clear and timely manner.
5. **Problem Resolution:**
Address customer concerns complaints or issues related to travel arrangements with empathy and efficiency.
Collaborate with other departments to resolve complex customer inquiries.
6. **Product Knowledge:**
Stay informed about travel destinations airline policies and industry updates to provide accurate and uptodate information to customers.
Continuously update knowledge of travelrelated tools and platforms.
7. **Documentation and RecordKeeping:**
Maintain detailed and organized records of customer interactions travel reservations and communication history.
Ensure compliance with data protection and privacy regulations.
8. **Remote Collaboration:**
Engage in regular virtual meetings with team members and supervisors to discuss updates challenges and best practices.
Utilize remote collaboration tools to stay connected with the team and share relevant information.
Requirements
**Qualifications:**
High school diploma or equivalent; additional education or certification in travel and tourism is a plus.
Proven experience in customer service preferably in a travelrelated role.
Excellent communication skills both verbal and written.
Strong problemsolving abilities and attention to detail.
Familiarity with travel booking platforms and reservation systems.
Ability to work independently and efficiently in a remote work environment.
Customercentric mindset with a passion for delivering exceptional service.
Benefits
**Benefits:**
Flexible work schedule.
Travel discounts and perks.
Opportunity to earn an IATAN card and join CLIA.
E & O Insurance coverage.
Supplier certification classes with the potential to earn free cruises theme park tickets and more.
Personal website setup and maintenance.
Certification training provided
Vacation Memories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Sales Experience Customer service experience Book flights for clients Work with Vendors on behalf of our clients Ability to interact, communicate and negotiate effectively Requirements: Must be 18+ Attend webinar training is a must to continue education Must have computer and WIFI Self-Motivated Internet savvy- Must know how to use the internet Communication Skills Must be able to work in the USA
Employment Type
Full Time
Key Skills
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